Job Description
Trade Counter Assistant - Colwick, Nottingham - Permanent Full or Part Time position
We have an exciting opportunity to join our already successful team in Jewson Nottingham Colwick as a Trade Counter Assistant (internally Customer Service Advisor). If you are passionate about delivering great service, and are looking for a varied role, then this could be the opportunity you’ve been waiting for!
Is this role right for me?
First and foremost, we always want to recruit talented people that align well with our values and way of working; so whether you’ve never worked in this industry before, or had years of experience with one our competitors, you’re just as likely to be a great fit!
There are some specific skills we are looking for from suitable candidates;
- Experience working in a Builders’ Merchants or similar industry would be beneficial
- Proactive, flexible and enthusiastic attitude
- Demonstrable customer service focus
- IT literate
- Able to create and maintain successful relationships
- Comfortable working in all areas of the business, including outside in the Yard
- Experience using an FLT would also be beneficial
Hours of Work
We are in a position to offer flexible working options up to Full Time Hours. Branch working hours are Monday to Friday, 7am to 5pm, and Saturday from 8am to 12pm
What will I be doing in the role?
Our Customer Service Advisor is a key role in the business. A great Customer Service Advisor will help keep our business running smoothly, and continue to build and develop customer relationships and sales opportunities. To support the business, you will;
- Maximise customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products offering specific product advice
- Realise full potential of all customer interactions and build strong, effective relationships with customers and suppliers, managing feedback accordingly
- Ensure all customer orders are fulfilled in a timely fashion
- Support in different departments in the branch, including in the Yard and Warehouse
- Support all Company initiatives
- Follow plans to continuously improve customer experience
- Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
- Continuously look for opportunities to improve product and industry knowledge
What benefits do we offer our employees?
- A competitive salary
- A discretionary bonus scheme
- Opportunities for career progression and development
- 31 days’ holiday (including bank holidays), plus the option to buy or sell additional days
- A defined contribution pension scheme
- Great discounts across high street chains, online stores and holiday agents
- Saint-Gobain Life Assurance Scheme
- Access to a leading health and wellbeing portal
This role is working with Jewson as part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.
At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.
The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.
We’d love to hear from you, hit apply! And a member of our Internal Recruitment team will be in contact with you.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Nottingham, NG4 2JQ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please provide a non @indeedmail.com email address with your application
- Please list a few days and times where you would be free to have a quick phone call to discuss your application between Monday to Friday 9am - 5pm
Work authorisation:
- United Kingdom (required)
Reference ID: STK00145