At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.
We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.
We're seeking a creative Community Manager to join the one of our FMCG accounts where you'll work closely with client's internal team to manage one of their product TikTok account. We're looking for someone who wants to question the norm/status-quo, feels confident in pitching ideas to clients, has experience managing social crises and comfortable under pressure. We'll need you to be proactive, use initiative to know when is best to interact online and understand how people, platforms, influencers, and content come together to create the very best social content.
In this role you will manage the UK TikTok channels for a particular FMCG brand and be responsible for all content published and the channel interactions. You will be the day-to-day contact for all things TikTok and be able to align closely with the team at the client to support on campaign activations as and when needed.
- Content creation –A passion about creating engaging content and working collaboratively with the client and their content creation studio where needed. Plan, create and deliver world-class, engaging social content such as editing existing brand assets for videos / slideshows (inc audio)
- Planning & managing social channel - looking out for key opportunities or trends and have the drive and ability to push content out fast if needed
- Community management, task include responding and monitoring to community engagements, Identify & acquire UGC opportunities, Identify ad hoc content opportunities, Liking engagements according to RoE, Managing direct messages: monitor and engage, Following other accounts according to RoE
- Working closely with the in-house team and building a strong rapport, making sure social is a key part to all campaigns and activity with the digital and brand managers.
- Social reporting Use relevant social data and reporting to consistently optimise on an on-going basis, providing insight to relevant stakeholders at every opportunity and comfortable with social data.
- 3+ years' experience managing social communities for brands across Meta and TikTok platforms
- A passion about creating engaging content and working collaboratively with our client and their content creation studio where needed.
- A pro-active, enthusiastic approach as well as excellent communication skills.
- Great organisational and client facing skills
- Proficient in Photoshop, video-editing tools such as Premier Pro to create content for your social channels, comfortable shooting Lo-fi content
- Paid experience desirable, not essential
- Passionate, driven people | We champion a culture of people that do extraordinary work.
- Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
- Competitive benefits
- Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally.
Wunderman Thompson is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.
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