Job Description
We are looking for an experienced, energetic and motivated Service Technician to join our team. As a Service Technician at our company, you will be responsible for ensuring proper task management in order to achieve outstanding customer satisfaction.
Responsibilities:
- Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency.
- Manage all on-site installation, maintenance, repairs and testing tasks to ensure proper documentation of all related processes.
- Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
- Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers.
- Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols.
- Establish assistance by studying system requirements, including ordering and gathering essential components and parts, completing the installation, and performing quality assurance tests.
- Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.
Qualifications:
- 3+ years of experience in a dealership preferred
- Experience with managing and preserving technical equipment
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Accustomed to using mobile tools and applications
The Flat Rate Technician Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $30.00 to $45.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
The Lube Technician Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $45.00
Job Type: Full-time
Pay: $20.00 - $50.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Experience:
- Automotive Repair: 1 year (Preferred)
- Dealership: 3 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
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