Job Description
What is the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
As this is a new hotel in the pre-opening stage, you are expected to work in various parts of the hotel to get it up and ready for the opening; it is a rare opportunity to show your multi-tasking skills.
Your Day To Day:
* Be the warm welcome that kicks off a memorable guest experience
* Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
* Handle cash and credit transactions
* Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
* Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
* Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
* Stay safe all the time. Following our safety procedures, you’ll report all incidents and
wear any protective gear needed
* Take pride in your appearance and place as a brand ambassador
* Always know what events and activities are on the day’s schedule
* Jump into other ad-hoc duties when your colleagues need your help
* Perform Duty Manager shifts/tasks.
* Any other responsibilities as arise.
What We Need From You:
* Communication skills - guests will need to come to you with concerns as well as
compliments, so you’ll be easy to talk to
* Your problem-solving skills will turn issues into opportunities so every guest leaves
with great memories
* Fluency in the local language - extra language skills would be great, but not essential
* Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and
computers
* Flexibility - night, weekend and holiday shifts are all part of the job
* You’ll have a high school diploma or qualification. A college or university degree would
be a bonus, but not essential
* Experience - ideally you’ll have spent at least one year in a front desk or guest service
position
* Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg).
This can involve bending and kneeling
What We Offer?
We’ll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Job Types: Part-time, Zero hours contract
Salary: £12.00 per hour
Benefits:
- Company pension
- Employee discount
- Sick pay
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability
Work Location: One location
Expected start date: 30/03/2023