Job Description
Are you?
A bright, bubbly person who loves people and wants to make a someones day, everyday? Are you able to work 3 shifts per week from 07.00am-15.30pm or 15.00pm-23.30pm. Are you ready to wow our guests with your knowledge, professionalism but most of all your smile? Then we want you to apply.
What you’ll be doing!
The reception desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they made the right choice to stay with us. To deliver a great guest 10 out of 10 experience, a Reception Team Member will check in and out guests efficiently, and make sure they have all they need for a great stay.
Who you’ll be working for!
Holiday Inn® Preston hotel stands in the heart of the city centre, a short drive from the M6 motorway.
Preston bus station is next door, while Preston train station, a 15-minute walk away, offers direct links to Manchester Airport (MAN). Within a 12-minute drive of the M6, M55, M61 and M65 motorways, the hotel offers limited free parking (first-come, first-served).
Our Values
At Centre Island you’ll be joining a growing family of 10 hotels with over 800 employees. At Centre Island whether you’re working at our branded IHG hotels or our independent boutique we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
- Act with INTEGRITY and CARE
- ENGAGED with customers and colleagues alike
- Have PASSION and take OWNERSHIP in everything they do
- Strive to be CREATIVE to continuously improve
What we offer you!
· 28 Days Holiday rising the 33 days after your 5th year of Service on a pro-rata basis
· Free Meals on duty
· Love to Shop Vouchers for Name Mentions & Service Excellence
· Birthday Gift
· Ability to stay in any IHG branded hotel globally for discounted rate*
· IHG Rewards points for customer enrolments*
· Free on the job Training
*(Subject to a successfully completed probation period)
Job Profile
Main Duties and Responsibilities:
1. Welcoming guests in a friendly, prompt and professional manner recognising new and also returning guests
2. Checking guests in, issuing room keys, providing information on hotel services and room location
3. Ensure required identification is taken from guests at check-in in line with local legislative requirements
4. Answer phones in a prompt and courteous manner
5. Up-sell rooms where possible to maximise hotel revenue
6. Answer, record and process all guest calls, messages, requests, questions or concerns
7. Record guest preferences in the system
8. Check guests out, including resolving any late or disputed charges
9. Accurately process all cash and credit card transactions using established procedures
10. Take action to solve guest problems/complaints using appropriate service recovery guidelines
11. Occasionally make either individual or group guest(s) reservations
Job Type: Part-time
Part-time hours: 24 per week
Salary: £10.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Experience:
- Hotel Reception: 1 year (required)
- Customer service: 2 years (required)
Shift availability:
- Day shift (preferred)
- Night shift (preferred)