Job Description
Are you passionate about tattoos? Do you have experience in delivering excellent customer service? This might be the role for you.
Established in Cheltenham in 2008, No Regrets now has four studios across the country with the clear vision to connect tattoo collectors with artists. Creating a unique collaboration through the journey from inspiration and design to tattoo; connection is at the centre of what we believe leads to great artwork on the skin.
NR is looking for a proactive and enthusiastic Tattoo Consultant for their Bristol location. The role will require the candidate to have strong customer service experience and empathetic communication skills, with an interest in tattoos.
There is a possibility of multiple part-time positions available, hours and rate of pay to be agreed.
The Job:
Act as a consultant to all clients as part of the studio sales process, providing advice and recommendations to ensure the best possible service and outcome.
Understand and deliver on KPI’s, working to achieve and exceed the goals of the business. Understand the importance of repeat custom and the value of recommendations.
Deal with all booking enquiries, through telephone, email and face-to-face. Walk in conversion is an essential part of the business. Ensure proactive management of all studio systems and reporting.
Have a clear focus on the client's journey, delivering a personal service to each client. Strive to always exceed expectations.
Build excellent relationships with the artists, understanding the different styles and preferences of each artist to match them perfectly with each client.
Work proactively within all aspects of the role, showing care and attention to detail with every task. Have a knowledge of all Front of House processes and collaborate with our Studio Coordinators to ensure consistent service throughout the studio.
An understanding of the tattoo process and being able to advise clients effectively is essential to this role.
About You:
An interest in tattoos and new innovations within the industry is essential.
An understanding of the tattoo process from enquiry through to aftercare, is also desirable.
Self-starter with a proactive approach to understanding a growing business.
Previous experience in a luxury brand, ideally within customer service or sales, of at least 3 years is essential.
Excellent communication skills, whether in person, over the phone or via email. You will often be translating a clients’ vision to the artist and vice versa, so the ability to relate to people on multiple levels is essential.
You will need to be personable and confident around new people, as you will be meeting new clients frequently and working with a diverse team.
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Please apply with a current CV and a cover letter explaining why you are a good fit for this role. Applications without a cover letter will not be considered.
Occasional travel between studios may be required so you will either need a full, clean driving licence with access to a car, or be willing to travel via public transport.
The ideal candidate will be based in the Bristol area (or within a commutable distance) in order to work within the studio.
This role is not a tattoo apprenticeship, nor will it lead to one.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 20 per week
Salary: £26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person