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South Central Ambulance Service Logo

NHS 111 Call Handler

Id Job: 316e774

🏠 On-site
💼 South Central Ambulance Service
📍 Milton Keynes, England
1 day ago
💰 21730 – 25000 GBP ANNUAL

Job Description

South Central Ambulance Service NHS Foundation Trust (SCAS) serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

We’re looking to recruit a number of NHS 111 Call Handlers to join our team that is based our call center in Milton Keynes on a full and part time basis.

You'll receive full training on NHS Pathways (a clinical assessment tool), and following training, you’ll assess the needs of the patient and implement any necessary action ranging from dispatching an ambulance, making a referral to the clinical service or simply providing basic advice.

What do we need from you?

Why work at SCAS

Being part of a service that operates 24/7, candidates will be required to work a variety of shifts which will include nights, weekends, bank holidays and religious holidays.

The Recruitment Process:

1. Please apply for the role via Indeed

2. Assessment session – We’ll notify you when you can attend an online assessment session; this will gauge your listening and understanding skills, critical thinking skills and problem-solving skills. You’ll need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).

3. Interview – an online interview with our NHS 111 Team, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Essential:

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable:

Knowledge and Experience

Essential:

Desirable:

Successful applicants will be required to undertake an Enhanced DBS check for adults and children.

Disability support

If you have any queries relating to disability and the role or recruitment process, then please get in touch

Job Types: Full-time, Part-time, Permanent

Salary: £21,730.00-£25,000.00 per year

Benefits:

Schedule:

Education:

Work Location: One location

Reference ID: 111MK


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