Job Description
The Role
As a Business Development Executive, you will be responsible for managing a high volume of small and single site clients. You will work with the Safety Consultancy team to grow and retain client accounts through product adoption, additional sales opportunities and renewals.
This role is part of the Commercial Team and reports in the Client Development Manager.
The Company
Shield Safety is the UK’s leading provider of Food Safety, Fire Safety and Health & Safety software and services. Trading since 2003, the company was founded by Food Safety and Health & Safety Practitioner Mark Flanagan, who believes in making safety simple for every business in the UK.
For the past 20 years, Shield Safety have been working with some of the largest and most respected brands in the UK Hospitality and Retail sectors, including Tesco, Revolution Bars, Interstate Hotel Group, Malmaison and Wilko Retail Ltd, and we have an impressive 95% customer retention rate. Through service-delivery and our flagship cloud-based software and companion app, RiskProof, we are helping businesses revolutionise their safety processes.
Responsibilities
- Facilitate customer care calls and emails and deliver customer excellence in line with the Customer Care Strategy
- Strengthen and grow existing customer relationships and achieve cross-sell revenue target
- Write sales related documentation including proposals and renewal agreements
- Manage and track client and transactional information in a CRM system and provide weekly reports
- Retain existing clients and manage dispute resolution
- Learning, understanding and advising clients on how to use our services and software and enabling them to realise the value of these
- Establish and maintain regular and appropriate communication with the key contact(s) for the customer through meetings emails and calls
- Keep abreast of competition, competitive issues and products
- Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
- Manage relationships effectively within the company, internal/external stakeholders, clients and suppliers, maintaining efficient and appropriate communication with all parties
Knowledge & Skills Required
- Previous experience in a fast-paced sales roles
- Demonstrable success working to a revenue target
- Experience in building strong client relationships, reinforced by building trust, advising and upselling
- Flexible and creative approach
- Friendly and personable nature
- Excellent commercial awareness
- Strong communication skills with the ability to articulate key points concisely without over-complication
What We Offer
Continued training and development is key for all members of our team. A tailored training and induction plan is developed for each new starter to help them get up to speed on everything they need to know. For those who like variety, there will be many opportunities to get involved in various projects across departments, and we fully support regular CPD in order to help everyone reach their full potential.
At Shield Safety, we have worked closely as a team of develop an enhanced benefits package that benefits everyone. All of our colleagues benefit from flexible working hours, birthday’s off, remote working options for those who are office-based and we also offer a generous holiday allowance so you can make the most out of your time off. As well as all this, we also provide an enhanced pension scheme, enhanced maternity & paternity leave, health cash plan, financial support and much more to support the health and overall wellbeing of our colleagues.
We are a social bunch and our Social Committee organise regular events and get-togethers to encourage friendships, meet new people and have fun together (both in-person and remotely depending on each person’s circumstances).
Our offices are in the heart of Manchester’s Northern Quarter surrounded by bars, restaurants and music venues. Public transport of all kinds is just a short walk away and close-by there’s plenty of affordable parking. Our culture is passionate, collaborative and diverse and we enjoy working in a relaxed, dress-down environment where dogs are more than welcome.
Job Types: Full-time, Permanent
Salary: Up to £30,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
Experience:
Work Location: Hybrid remote in Manchester
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