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Customer Service Assistant

SEA LIFE Loch Lomond Aquarium; Drumkinnon Tower, Ben Lomond Way
Balloch, DUNBARTONSHIRE, G83 8QL
United Kingdom

Are you looking for a part-time job that’s full of FUN? Fancy working where sea turtles and cheeky otters watch on as you go about your daily work?

Working here feels pretty unique and our customer service team are fizzing with fun and a vital ingredient in the guest experience! Therefore, we’re looking for someone who strives for the best, is guest focused, and isn't afraid to swim upstream!

What we are looking for

• You'll have loads of experience working in a customer facing environment
• Excellent communicator who loves to interact with people of all ages
• Fun, dynamic, and friendly personality
• Excellent communication, listening, and motivational skills
• Full availability including weekends and bank holidays

In these varied roles you may be the first point of contact for our guests, offering a warm welcome, whether selling a memento of our guests amazing experience or supporting them to stock up on SEA LIFE related goodies, answering any questions guests may have and acting as a sales representative. You could also be serving a relaxing cup of tea or coffee, or our great selection of hot and cold food, including a selection of sandwiches.

You’ll go out of your way to ensure our guests have a fun, educational and exciting visit. You could find yourself helping customers at any point throughout the attraction! These are seasonal, part-time positions, offering a minimum of 5 hours per week. Flexibility is needed as you will be working weekends and bank holidays.

What’s in it for you

Alongside becoming an expert in spreading happiness, you’ll also receive:

• An hourly rate of £9.58 paid fortnightly
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Midway.Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.