Job Description
POSITION: Night Porter
RESPONSIBLE TO: Hotel and Functions Manager
Windmill Farm is a busy food take business and also known for its hotel and function room. We offer 24 hour service to our guests, and we are looking to hire a new night porter, to run our business during the night and early morning.
The ideal candidate will need:
- Ability to work on a lone initiative, and be able to solve problems independently.
- To be flexible and reliable - the nature of the job requires you to work late unsocial hours, several days a week.
- Willing to learn new responsibilities, and continuously improve.
- The drive to deliver the high standards your guests will expect.
OBJECTIVES:
- To ensure that all guests receive a warm, memorable and personalised welcome to Windmill Farm.
- To ensure that guest needs are anticipated and that any requests are actioned.
- Complete administrative tasks accurately and within given deadlines.
- Be responsible for the security of the hotel and its guests over night
- To set meeting and private dining rooms to agreed standard and to guests’ specification.
- To set up breakfast and help run the shift.
MAIN RESPONSIBILITES:
Our Service
- Ensure that the service offered by all team members is personal and memorable.
- That guest needs are anticipated and requests followed up.
- Ensure good communication with all departments throughout the hotel.
- Handle, follow up and communicate any comments or complaints.
- Be familiar with and promote hotel facilities and attractions within the business. Assist guests with any requests (e.g. information, making bookings, directions.)
- Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift.
- Be fully conversant with handling of reservation enquiries. Be aware of all current offers.
- Confident with answering the telephone.
- Ensure all access to the hotel is secure as required by hotel policy and procedure.
- Perform any related security duties as required overnight.
- Complete all incident reports and distribute to relevant departments.
- Communicate, work with and build a good working relationship with the day team.
- Set up rooms for meetings and private dining.
- As a team, ensure that guest areas and offices are clean and tidy at all times.
- Clean all public areas in line with the hotel and restaurant cleaning policy on a nightly basis.
- Check in late arrivals and check out early departures in line with hotel procedures.
- Ensure that wake up calls are made promptly.
- Assist with the set up of breakfast, including preparing tables and morning buffets.
- Confident in taking orders for breakfast, and handling cash and card transactions
Health and Safety
- Report all potential and real hazards immediately.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Attend all fire, health and safety training when required.
- Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations, by strict adherence to existing laws, statues and applicable ordinances, and reporting any possible hazards and conditions to the Hotel and Functions Manager.
- Have a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
If you feel you have the above skills and drive to become more within a great business and company then please apply by submitting your CV. Alternatively, feel free to visit our premises on Whisby Road, Lincoln, LN6 3QZ. We are open 7 days a week, anytime between 8am and 8pm, and drop off a copy of your CV with one of our receptionists.
Job Types: Full-time, Permanent
Salary: From £11.00 per hour
Benefits:
Schedule:
- 10 hour shift
- 8 hour shift
Work Location: In person
Reference ID: night porter