Job Description
Reception Team Member - 37.5 hours per week/£10 per hour
You are a natural people person as the welcoming face to our guests. Smile!
You are a multitasker with a hands-on approach and take responsibility for the varied duties and tasks assigned to the role, whilst ensuring work is completed consistently, in a timely manner.
Operational ‘excellence’ is your thing, and you thrive in a fast paced environment where no two days are the same…because that’s just boring, right?
You have a passion to deliver an unrivalled guest experience and have fun in all that you do, whilst creating memorable moments with our guests.
You are part of a team that places our guests at the heart of everything they do, building meaningful relationships whilst promoting the ‘true’ vision and values.
What you will be doing
· You are the welcoming face of true ensuring guests receive a warm welcome and a fond farewell
· You will be a key point of contact for our guests - answering questions, dealing with issues or concerns, and responding to complaints.
· Manning the reception desk, including front desk and telephone support, assisting with parcel deliveries and day to day queries.
· Accommodation show arounds and supporting the sales team.
· Supporting the management team to ensure a range of opportunities and events for our guests.
· Assisting with guest check in and check out processes and supporting with termly room inspections
· Managing contractors and visitors and ensuring procedures are followed
· Communication is key. Working with the management team, you will be responsible for managing internal and guest communications
· Team work is important, you will assist with public areas and communal spaces are kept immaculate by cleaning and ensuring spaces are ready for the next day
· You will demonstrate consistent compliance to true operational excellence standards
Are you a true Superstar?
· You will be friendly and fun with a positive personality.
· Our true superstar will be friendly, approachable, patient, calm in a crisis and a good listener
· Able to work flexible hours as determined by the needs of the business.
· You will have previous front facing, customer service experience in a similar role.
· Self motivated, professional, resilient, adaptable & fun
· A strong ability to problem solve, multi-task, plan & organize.
· Ensures a high standard of appearance at all times.
Mandarin speaking would be advantageous
Work remotely
Job Type: Full-time
Salary: £10.00 per hour
Benefits:
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (preferred)
Work Location: One location