Job Description
Infinity is a freestyle indoor trampoline park based just off Newport Road catering to up to 10,000 visitors a month. We are looking for an energetic Team Leader who can lead from the front, efficiently manage a team, and has great attention to detail in all aspects of our standards.
Our customers are of all ages, and someone who can keep both the kids and their parents happy is a must!
We’re the highest-rated trampoline park in Cardiff, and we want to keep improving and refining to give our customers the most memorable experiences at Infinity.
Main Purpose
- Run allocated shifts to motivate, coordinate and lead a team of staff to deliver an excellent customer experience
- Manage the completion of daily operational procedures with a view to maintain full compliance within the standards set by our insurers and H&S regulations
- Plan, coordinate and maintain the upkeep of facilities and general maintenance of the park
- Support the management team to implement and manage company policies, procedures and controls to ensure the efficient and profitable running of the park
Duties
- Lead a team of a staff to operate the park on allocated shifts
- Monitor staff workloads, assign tasks and ensure they are completed to a high standard, organise staff breaks and amend start/finish times in line with customer demand
- Maintain a high profile throughout the park and respond positively to customer needs, expectations and comments
- Undertake staff duties on Court, Front of House and Café as required
- Monitor the security, upkeep and hygiene of the building during all opening hours
- Ensure that the facility is cleaned, opened and closed in accordance with procedures
- Ensure checklists and reporting documentation is completed correctly and sign off as required
- Undertake cash and transaction reconciliation, ensure cash security is maintained and financial procedures are complied with; cash up all tills at the end of each shift and prepare cash for banking, ensure all deposits are stored in the safe
- Provide information, instruction, induction and training to staff to ensure they fulfil their roles in an efficient and safe manner
- Ensure the performance management protocols are implemented and followed correctly
- Implement company policies and procedures under the guidance of the senior management team
- Enforce all aspects of health and safety for staff and customers in line with park rules and company policies
- Handle first aid incidents in a calm, friendly and approachable manner
- Deliver basic first aid treatment to a casualty if required
- Complete the correct documentation and conduct investigations into all internal incidents
- Follow the Insurer’s incident reporting procedure, completion of RIDDOR reports and analysis stats to provide recommendations for future improvements
- Ensure all areas of the park are presented and maintained to a high standard at all times rectifying any issues as they arise
- Plan, adhere and deliver schedules and set routine programmes of cleaning and maintenance for the park
- Conduct weekly and monthly maintenance checks of the trampoline court and carry out any repair work as required
- Plan and coordinate all installations of equipment, refurbishments and any other maintenance work on an ad-hoc basis
- Manage the upkeep of equipment and supplies to meet health and safety standards
- Inspect the building to determine the need for repairs or renovations on a weekly basis
- Log and document all maintenance checks and work completed using the Maintenance Log Book and Maintenance Activity Reports
- Prepare a monthly report on all maintenance checks and work for the Managing Director and Marketing Manager
Key Performance Indicators
- Positive reviews from customers on online platforms – Facebook, TripAdvisor and Google Reviews
- Opening and closing checklists, café documentation, temperature logs, management reports completed and signed off daily
- Cashing up procedure completed correctly and outage of tills as minimal as possible
- All staff fully competent and knowledgeable of their role; completion and sign off of all training documentation
- Performance management protocols implemented and followed correctly
- H&S policies, park rules and first aid procedures implemented and followed correctly
- The park cleaned and presented to a high standard in line with cleaning protocols
- Completion and sign off of facilities and maintenance documentation and reporting in line with schedules
Team Leader or Duty Manager experience preferable but not essential.
First Aid Trained preferable but not essential
Job Type: Part-time
Salary: From £10.50 per hour
Ability to commute/relocate:
- Cardiff CF24 2RZ: reliably commute or plan to relocate before starting work (required)
Work Location: One location