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Burger & Lobster

Host/Restaurant Reservationist

Id Job: 316e774

🏢 On-site
💼 Burger & Lobster
📍 London, England
🕒 1 day ago
💰 13.9 – 14.3 GBP HOURLY

Job Description

Calling all pioneers and mavericks: find your tribe at B&L. Join us on our journey to become world leaders in lobsters and pioneers in burgers. If you have unbounded creativity, shared enthusiasm and pure expertise then reach out; we're confident that by working together, a truly extraordinary union can be born.

Hosts are the face of our restaurant; our hosts are responsible for delivering exceptional service and welcoming each and every one of our guests to our restaurants like it’s their home.


Duties:

  • Welcoming and seating our guests at their tables providing the correct menus
  • Building and maintaining rapport with our guests where appropriate
  • Complete the restaurant table layout
  • Confirming reservations via telephone, online, email and walk-in
  • Communicating with managers, front of house and kitchen colleagues
  • Work as a team to prepare table plans to ensure maximum turnover
  • Monitor and control the table rotation to achieve a smooth flowing service within our busy environment
  • Having the ability to work under pressure and think on your feet
  • Taking guest feedback
  • Provide accurate wait times and monitor/organise waiting lists
  • Coordinate with wait staff about available seating options
  • Maintain a clean and organised reception area at all time
  • Cater to guests who require extra attention (e.g. children, elderly)
  • Answer incoming calls and address customers’ queries
  • Answering on a regular basis all e-mail enquiries including Events bookings
  • Greet customers upon their departure with a warm smile

What’s in it for you?

  • Competitive hourly rate from £13.90 - £14.30 (inclusive of non-contractual tronc)
  • 50% team discount – hope you like lobsters.
  • Working a bank holiday? – We’ve got you—double pay!
  • Starting a family? Access Maternity, Paternity or Shared Parental Leave.
  • Birthday off? Duvet day? – For sure. An extra day of annual leave alongside 5.6 weeks holiday.
  • Pension scheme – the older you will thank you.
  • Need flexibility? Let’s make it happen.
  • Your restaurant, your success. Quarterly bonuses for management teams.
  • Want to run your very own Burger & Lobster?– we grow our own. 67% of our GMs are homegrown, and 100% of our Head Chefs.
  • Need help? We partner with Hospitality Action to support you when you need it.
  • Hungry? – free meals when you’re working.
Who we are:
Food innovation and team member education are what makes us tick. And our utter obsession with all things burgers and lobsters makes it easy. With a heart for provenance and the drive to continually source only the highest quality ingredients around, whether that’s our food or team members, our recipe is simple: source the best, treat it with respect and have a great time along the way.

You’ll need to be:
  • Give an award-winning welcome to each of our guests
  • Able to deliver exceptional service
  • See hospitality as a career, not just a job
  • Can play well with others, after all, we’re all one big team
  • Able to cope well in a fast-paced restaurant environment- you’ll have done this before
Please note that due to the nature of the industry, you will be required to work on a shift basis on a rota basis.

Only successful candidates will be contacted for an interview/voluntary trial shift.

All applicants will be required to prove that they are legally allowed to work in the United Kingdom.
INDFOH

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