Job Description
Job Title: Telesales Executive
Location: Luton (hybrid working)
Salary: Up to £22,000 plus generous monthly bonus scheme & benefits package (Average OTE £26,000 per annum)
Role: Permanent (up to 37.5 hrs) - Part time available!
Contact Centre Opening Hours : Monday – Friday, 8am – 6.15pm (variable shift patterns) and Saturdays 9am – 1pm (you will be required to work 1 in 3 Saturdays)
BENEFITS
- WORK FROM HOME FLEXIBILITY
- GENEROUS BONUS STRUCTURE
- FANTASTIC HOLIDAY PACKAGE
- EMPLOYEE DISCOUNTS
& much more!
OVERVIEW
Our client is one of the UK’s leading businesses in their field, they are looking for skilled Customer Service Professionals who will support the delivery of an already successful and vibrant team!
This is an exciting role as our client transforms their business with the growth of their Aftermarket Sales Team and offers unlimited scope for future progression with a well known household brand!
The role is to be the first point of contact for when a customer needs support or requires a service with their product - so no cold calling!
This is an exciting time to join our client as they are making significant investments into their customer experience, developing new products and solutions!
THE ROLE – KEY RESPONSIBILITIES
- Handling inbound enquires for customers in need of support or repair, adapting your approach to varying customers’ needs
- Work as a part of a team to deliver an exceptional service and achieve key performance targets
- Utilising the available products and services to find a solution for the customer that best fits their needs
- Accurately record customer data, ensuring compliance when selling regulated services
- Seek out opportunities to upsell through service
IDEAL CANDIDATE
- A passion to deliver a first-class customer experience and retain the customer loyalty
- Experience of working within a sales/service environment
- Be enthusiastic about working in a fast-paced, targeted environment
- Have excellent verbal and written communication skills
- Self-Motivated in both your daily activities and in self-development
- Enjoy working as a part of a team
COMMUTABLE LOCATIONS: Luton, Dunstable, Milton Keynes, Stevenage, Hemel Hempstead, St Albans, Bedford
KEY WORDS: Sales Executive, Telesales, Customer Service, Aftersales, Retail, Appliances, Contact Centre, Call Centre
Job Types: Full-time, Part-time, Permanent
Part-time hours: 20 - 37.5 per week
Salary: £20,000.00-£22,000.00 per year
Benefits:
- Additional leave
- Canteen
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Day shift
- Flexitime
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Luton: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Luton