Job Description
To deliver friendly, professional, efficient customer service and to create a warm and welcoming atmosphere for all guests, with the principle aim of retaining and attracting new customers.
Personal Specification
Customer Focus
- Be friendly, professional, smiley, sociable and welcoming to our customers, to create a great atmosphere.
- Remain calm, patient and polite, if receiving customer feedback.
- Be helpful and go out of your way to help our customers
Drive
- Be Confident and self-motivated
- Demonstrate a passionate commitment to the business
- Welcome and embrace change, with a positive attitude
- Be able to work unsupervised in a busy environment
- Be able to prioritise duties
Personal Integrity
- Be Honest and Reliable
- Be trustworthy and respectful
- Be immaculately dressed
- Maintain excellent time-keeping and attendance
- Be professional at all times
Team Work
- Always be a good team player
- Build and maintain good relationships with all team members
- Work together with the team to ensure that guests are receiving the highest standards
- Be willing to take on jobs to balance the team workload
- Be able to communicate well with people of all levels
Main Responsibilities:
- Deliver Excellent Customer Service, at all times
- Serve and present food and beverages, quickly and efficiently, meeting our brand operation standards
- Assist in keeping the bar, front-of-house, back-of-house and toilets clean and tidy at all times
- Keep up to date with current functions, promotions and new products
- Make customers aware of offers and our great range of drinks
- Speak to customers to ensure that they are satisfied with their meal/beverages
- Maintain personal knowledge by completing internal and external training as offered
- Always adhere to all company policies and procedures and licensing laws
- Be involved and contribute at team meetings
- Carry out instructions given by the management team
Reports to
Team Leader
Manager
General Manager
Managing Director
Requirements:
You Must:
- Have proof of right to work in the UK
- Be able to converse in English
- Have a fixed place of residence and live within a reasonable travelling distance of the site
Job Type: Part-time/ Full time
Expected start date: ASAP
Job Types: Part-time, Permanent
Salary: £7-£10 per hour
Job Types: Full-time, Part-time, Permanent
Part-time hours: 12-40 per week
Salary: £7.00-£10.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Flexitime
- Night shift
Supplemental pay types:
Experience:
- Hospitality: 1 year (preferred)
- customer Service: 1 year (preferred)
- Bartending: 1 year (preferred)
Work Location: In person
Reference ID: bartender572