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PURPOSE OF THE ROLE:

• To deliver standards of service that exceed the customer expectation

• Promote a welcoming and inclusive team environment

• To resolve any issues in a positive and professional way

• To ensure the implementation of all company policies and procedures and to provide timely feedback to management on how the policies and procedures could evolve to ensure a continually improving customer experience

• Promote a welcoming and inclusive team environment

• To foster an environment of people development that promotes training and internal progression

• To attend training and team meetings as required

• To communicate company policies, brand guidelines, company procedures and standards to ensure that these are fully understood, implemented, and adhered to by all team members

• To undertake such other duties as may be reasonably requested by the company

• To ensure they complete their flow training within the set deadlines

Benefits