Job Description
The Chelsea Harbour Hotel is seeking an experienced Receptionist who will be responsible for ensuring that all activities and tasks of the reception desk are completed according to standards. Who will be responsible for dealing with all calls and queries in a confident, professional, efficient manner.
As Receptionist your key responsibilities include:
- To ensure that all guests receive warm and courteous service upon check-in and check-out.
- To co-ordinate guest requests with other departments in a timely manner.· To handle all cashier transactions accurately and according to hotel standards
- To attend to all callers quickly and politely answering all calls within the 3rd ring and according to The Chelsea Harbour Service Culture Standard
- To be knowledgeable in the operation of all equipment in the Switchboard, of the hotel facilities, daily events, and all fire and emergency procedures
- To communicate with all members of staff developing a good working relationship.
As Receptionist, the essential skills required are:
- Ability to operate a telephone switchboard.
- Familiarity with Microsoft Office and Opera System
- Good telephone manners and excellent oral and written communication abilities
- Customer service experience
- Multitasking and prioritizing
For you
We offer a benefits package including:
- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Friends and Family, (discounted) Accommodation Rate
- Uniform (Laundry / Dry Cleaning for Uniform)
- Eye Care Vouchers
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
...as well as real opportunities to develop and gain promotion within the industry.
About the Hotel
The Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary King’s Road. All of the hotel’s luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Blue Harbour Health Club and Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms and hair salon.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Job Types: Full-time, Permanent
Salary: Up to £24,700.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
Schedule:
Ability to commute/relocate:
- London, SW10 0XG: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: CHHSO
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