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Barnet and Chase Farm Hospitals Logo

PPU Outpatients Administration Coordinator

Id Job: 316e354

🏠 On-site
💼 Barnet and Chase Farm Hospitals
📍 Hampstead, England
Today
💰 28057 – 30390 GBP ANNUAL

Job Description

Main duties of the job

Working a variable rota that runs Saturdays to Mondays from 7am to 8pm, you will be responsible for manning the outpatients’ reception and carrying out the daily administrative functions including bookings on a weekly rota basis. You will engage with; patients, consultants and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service. You will be responsible for covering for the Private Patients Administration Coordinator– Inpatients/Enquiries/Radiology across all sites where PPU operates during periods of annual leave etc.

An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail oriented, flexible and enthusiastic with the ability to work in a challenging and changing environment.

You will have a working knowledge of Compucare, Cerner, CRIS, EDRM, IRRIS, EPR and Microsoft Office

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Education and Competencies

Essential criteria
  • Degree level qualification or equivalent experience
  • Strong working knowledge and professional proficiency in the use of; Outlook package; Power Point, Excel, Microsoft Word, Access, Email and trust systems; Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
  • English and Maths at GCSE level or equivalent
Desirable criteria
  • Courses / further study attended to demonstrate evidence of personal development

Experience

Essential criteria
  • Previous experience of working in a front of house customer facing environment in a private healthcare environment
  • Substantial experience in a customer service environment
  • Understanding of the requirements regarding patient confidentiality

Skills and Aptitiudes

Essential criteria
  • Excellent written and verbal communication skills
  • Excellent customer care practice, being polite, sympathetic, patient and diplomatic
  • Highly numerate and Comfortable discussing payment requirements with patients
  • IT competent user of appropriate systems; Microsoft Office Applications, Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
  • Team worker

Personal Qualities

Essential criteria
  • Flexible (post holder will be required to work shifts)
  • Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff

  • Covid-19 Vaccination

    Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
    We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.

  • AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
  • By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
  • If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK. Please Note: We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold.
  • If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system
  • If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
  • The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
  • The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
  • By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
  • Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

  • Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
  • Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
  • Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.


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