Job Description
Evan Evans Tours is the UK’s most established and best reviewed day tours operator in London and has been accompanying visitors on city tours and out of town excursions since 1930. Our mission is to provide high quality sightseeing experiences that showcase the beauty, heritage and excitement of England with tours of London, Windsor, Stonehenge, Bath, Edinburgh and Paris plus Hop-on-Hop off tours, River Cruises and Top attraction tickets.
Working within a vibrant team in our central London office, the Logistics Executive is responsible for the smooth running and operation of our tours whilst maintaining a superior standard of customer service in order to achieve the company’s service targets. Working in a team environment, the role is focused on service excellence and being an expert on the product range which will enable us to continue being the highest reviewed day tour operator.
KEY RESPONSIBILITIES AND OBJECTIVES
- Responsible for managing the logistics of transportation and technology (i.e.. audio-devices, scanners and Wi-Fi routers).
- Help with the training of the guides to ensure that they are using all the functionalities of the devices
- Deliver and collect the devices from around London.
- Make sure that the devices are updated, charged, cleaned and working operationally.
- Deliver the devices to Victoria Coach Station and work with the drivers and guides to make sure that they are on each coach.
- Work with the technical development teams to make sure that all the devices are up to date and bring up ideas for further development.
- Go on tours to make sure that the GPS functionalities are working and that the guides are using the scanning equipment.
- Track the guide’s usage of the scanning equipment.
- Be the main point of contact for coach operators and for any technical issues.
- Work within the rest of the operations team to ensure the smooth running and operation of our tours.
- Welcome and check in guests at Victoria Coach Station, Warner Bros Studios, train station and at the office.
- Ensure fast and efficient boarding process with focus on customer service
- Ensure that all paperwork has been checked and submitted correctly.
- Assist the management with resolution of operational emergencies.
- Maintain an accurate and comprehensive knowledge of the product range.
- Participate in on-going learning and development activities.
- Take initiative for coming up with new ideas and changes to current processes.
- Work together with teams across the company to develop best-work practices.
- Supporting the contact centre team.
- Adhere to company KPIs and reach personal targets.
Key Skills:
- Technology skills
- Ability to do heavy lifting and be active and on your feet
- Good organisation and prioritisation skills with attention to details
- Strong communication skills
- Office administration and/or computer skills
- Ability to act on own initiative and to work as part of a team
- Ability to think calmly whilst under pressure and have a problem-solving approach to situations
- A love for dealing with guests and giving superior guest service
- Knowledge of London and Great Britain desirable
Working hours:
Rotational shifts, working five (5) days out of seven (7), including weekends and Bank Holidays, as per business requirements.
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Overtime
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person