Directorate: People Services
Hours: Full time – 37 hours a week
Contract Type: Fixed term to April 2024
Location: Council House / Derby Adult Learning Service
Lead a team of Customer Service Officers to manage the operation and administration of both the Hardship Support Fund (HSF) and Maths Multiply grant funded projects.
Provide an effective and efficient referral, telephone and digital access service to customers contacting the HSF and Welfare teams in accordance with the Council’s Customer Service standards.
Manage the on-going development and delivery of the HSF and Maths Multiply projects with external partners and stakeholders to maximise grant funding to support eligible households/learners.
Your main responsibilities will include:
- Provide operational leadership for the HSF grant funded scheme, ensuring integrity of the systems used to manage the delivery of identified outcomes
- Develop excellent working relationships with key stakeholders, including 3rd sector partners, to ensure timely delivery of HSF/Maths Multiply project outcomes
- Provide visible and responsive leadership to manage, motivate and develop employees to achieve project outcomes
- Co-ordinate the HSF voucher schemes, following Derby City Council financial processes and financial regulations, including reconciliation of unspent vouchers to maximise utilisation of funding
- Contribute to the maintenance, compilation and presentation of management information reports and statistics for both the HSF and Maths Multiply projects, regularly reporting performance to senior management
- Ensure promotion of schemes and activities, including public communications are managed in line with DCC policy.
As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check.
All employees will normally be appointed to the minimum of the grade for the job. For reasons connected with a particular need of the Council it may be appropriate, subject to approval, to appoint to a higher point in the pay grade.
If you would like further assistance with your job application or your search for employment, please contact the Employability Support Team at
[email protected]I
f you have enquiries about job vacancies or issues with your application, please contact [email protected]Please be aware that where there are staff within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
Quick Tip! Remember to align your personal statement to the Essential Criteria in the Person Specification
The closing date for this vacancy is Sunday 7th May 2023 at midnight. Any applications received after the closing date will not be accepted.