Job Description
At Crowne Plaza Birmingham City Centre, we are passionate about delivering excellent customer service consistently with each guest, whilst also understanding that it is important that the team enjoy coming to work. We’re looking for engaging people with good people skills that can deliver excellent service that our guests will love.
We believe that our people are key to providing excellent guest service, who dare to connect with all of our guests. In return we offer a wide range of benefits and learning and development opportunities, including:
· 28 Days holiday increasing to 33 days after your 5th year of service
· Company health and wellbeing programme
· Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes
· Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work
· Training & Development and the opportunity to work with a fast paced, customer-focused company
The Role
We are looking for an enthusiastic and energetic individual to join our Food and Beverage team.
As a Food and Beverage Assistant you will be comfortable with multi-tasking in a fast-paced environment, whilst ensuring all guests receive the expected high standard of service. Other duties expected within the role are:
· Assist our guests within all of our food and beverage outlets, whether they are starting their day with breakfast, enjoying a drink in the bar or taking advantage of our in-room dining option
· To assist with conference and banqueting facilities when required
· To provide excellent and consistent guest service which our guests expect when staying at the hotel
· Follow the correct Crowne Plaza brand standards at all times
· Adhere to food hygiene and health and safety standards at all times
· To be flexible with working times and availability
Our Values
At Crowne Plaza Birmingham City and Centre Island you’ll be joining a growing family of 9 hotels with over 400 employees. At Centre Island you’ll be working at one of our branded IHG hotels where we deliver the brand with Centre Island Values. All our employees are engaged and enthusiastic with a Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
· Act with INTEGRITY and CARE
· Be ENGAGED with customers and colleagues alike
· Have PASSION and take OWNERSHIP in everything they do
· Strive to be CREATIVE to continuously improve
If you know you can provide high quality customer service, demonstrate a caring attitude whilst working with integrity in one of the best hotels in Birmingham then please, apply now!
Job Type: Part-time
Salary: £11.00 per hour
Day range:
COVID-19 considerations:
Staff are required to wear face coverings and our guests are advised to wear them also. All required PPE is provided.
Experience:
- food and beverage waiting: 1 year (preferred)
Work Location: In person