Job Description
Job Title: Concession Manager
Location: Selfridges, London
Reporting To: Retail Manager
About the Company
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:
● Ethical Jewellery Business of the Year 2021, Retail Jeweller
● Queen's Award for Enterprise: Sustainable Development 2022
● Responsible Luxury Business of the Year 2022, Positive Luxury
● Best Sustainable Luxury Jewellery Brand 2022, Marie Claire UK
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.
About the Role
Do you strive to deliver exceptional customer service? Are you always prepared to go the extra mile?
Are you looking to join an exciting and growing brand with a real chance of career growth and progression? Are you looking for a new challenge?
If you answered yes to all of the above, this is the perfect opportunity for you, a talented Concession Manager who will take the lead in driving our ambitious growth plans.
Key Responsibilities
Concession Manager responsibilities:
- Reporting to the UK Retail Area Manager, you will become a Brand Ambassador whilst managing one of our concessions and it’s team
- You will be responsible for the day – to - day operations of the concession, driving sales and exceeding targets through exceptional customer service and people management.
- As Concession Manager, you will drive the team to reach store sales targets and actively seek opportunities to increase sales
- You will ensure the team are consistently providing exceptional service to all our customers, leading by example at all times
- As Concession Manager, you will support the team in building ongoing relationships with our customers through Clienteling
- You will cultivate effective and collaborative working relationships with our Selfridges stakeholders
About You
Our ideal candidate will be:
- Experienced in managing and leading a team with a proven track record of success
- Customer obsessed and always prepared to go the extra mile
- An excellent communicator with strong interpersonal skills
- Proactive, positive and flexible
- Commercially aware and target motivated
- Able to work well under pressure or in a fast-paced environment
- Fluent in English and ableto work autonomously or as part of a team
Company Benefits
- Competitive Salary
- Generous staff discount for personal use and friends and family discount code
- Workplace pension scheme
- Paid volunteering days to support charitable causes
- Perkbox flexi points every month for discounts with other brands
- Length of service awards for key milestones one, three, five and ten years
- Tech scheme and cycle to work scheme
- Financial Assistance - Loan / Advance payments
- Private healthcare
- Life Assurance
- Employee Assistance Programme 24/7
Additional Requirements
Ability to document your authorisation to work in the United Kingdom.
Mobility Requirements
You may at times be required to support other London store locations
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
Customer Obsessed
Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring
We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
Fast Paced
We are passionate about what we do and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
Exceptional
We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
Commercial
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
Job Types: Full-time, Permanent
Salary: £40,000.00-£45,000.00 per year
Benefits:
- Company pension
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
Work Location: In person
Reference ID: SFL-CM-40