Job Description
Working Hours:
Full Time: 35 hours per week with hybrid working and flexible shift patterns available between 0800 - 1700, Monday-Friday.
To the best of our ability, we will provide IT equipment to allow for hybrid working but you will require access to a suitable broadband connection.
Starting Salary: £19,017 per annum (£10.42 per hour). Potential to earn up £3000 per annum in performance related bonuses.
Due to an increase in business, we are further recruiting for a number of vacancies.
Based in the rapidly growing technology service hub of Belfast, Northern Ireland, we look after high volumes of media data for producers, broadcasters, copyright societies, publishers and online platforms.
We offer a range of benefits to our colleagues including:
- Hybrid working opportunities allowing for both office and remote working.
- Office attendance from 1 day per week under hybrid working.
- Flexible full time shift patterns between the hours of 08:00 and 17:00, Monday to Friday.
- Annual leave increases with service length.
- Employee Assistance Programme, in conjunction with Inspire Workplace, giving all employees free access to a range of mental health support services.
- Bonus scheme available for relevant roles.
- Learning and development opportunities.
- Access to our corporate private health care plan with Vitality Health Insurance.
- Social interaction to promote a healthy life/work balance.
- On Music is a family friendly, equality and diversity compliant and award-winning company, part of the wider Compact Media Group.
Job Purpose: To identify, research or process metadata using internal and client systems.
Key Responsibilities:
- Search, locate, research and process domestic/foreign language data according to client policies and workflow schedule as directed by team management to agreed deadlines.
- To develop and maintain knowledge of the music rights industry.
- To be fully conversant and knowledgeable of applicable client systems.
- Work directly to the Team Leader.
- To gain acceptable levels of knowledge in relation to:
- External/Internal systems.
- Technical specification requirements for electronic reporting to the relevant societies.
- Core workflows within the team and any additional workflows when necessary.
- To maintain the workflow of data and process in accordance to client data policies.
- To be aware of all quality standards and targets when providing internal assistance.
- To maintain good customer care and relationships with all clients as required.
- Achieve monthly reporting targets as agreed by the Team Leader.
- To maintain client contact details and keep management fully informed of any changes or problems arising.
- To maintain good working relationships and co-operate with your co-workers within the client companies and On Music Ltd as should be expected as standard work practice.
- To be innovative in your role, suggesting improvements/efficiencies in the workflows.
PERSON SPECIFICATION
Essential Criteria
Experience
- Proven ability to maintain high levels of accuracy whilst working with large volumes of data
- Ability to prioritise workloads
- Experience working to service level agreements and Key Performance Indicators
Knowledge/Skills
- Research skills
- Analytical/problem solving abilities
- GCSE English and Maths Grade C or equivalent qualifications
- Working knowledge of Microsoft Office, specifically Excel
Competencies/Behaviours
- Team Player
- Excellent interpersonal and communication skills
- Willing to learn various Processes
Desirable Criteria
- Ability to work as part of a driven team
- Experience of logging and tracking requests for data from external third parties.
- Experience in creating training documentation.
- Experience of mentoring colleagues.
APPLICATION INSTRUCTIONS
Please visit http://www.on-music.tv/careers to download an application pack. You CAN NOT apply by submitting your CV directly through Indeed.
The deadline for receipt of completed applications is Tuesday 2nd May 2023 at 12 Noon.
Shortlisting and interviews will take place as soon as practicably possible after the closing date.
The successful applicants will start in the position as soon as possible after completion of interviews and with appropriate consideration given to notice periods.
Please note, interviews may take place virtually via video call.
Job Types: Full-time, Permanent
Salary: £19,017.00-£19,250.00 per year
Benefits:
- Casual dress
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
Work Location: Hybrid remote in Belfast BT2 7HN
Application deadline: 02/05/2023
Reference ID: LV1MDA0523
Expected start date: 01/06/2023