Job Description
We are looking for a customer focused Corporate Receptionist (Welcome Host), for our team based at a brand-new building in the City.
Portico have been selected to create a bespoke, innovative, and memorable guest experience for all within this multi-tenanted building in the city, with a diverse range of corporate and technology occupiers.
To succeed in the role, you must be a people person! Based on the ground floor reception, the focus of the Welcome Host will be guest interaction. Dealing with a variety of guests and requests, you will need to read the person in front of you and adapt your service style to their individual needs, whilst ensuring that you follow the welcome and guest registration procedures specific to the occupier in which they are visiting.
You will be the go-to person in the building. So, it is important that you can use your bubbly personality and interpersonal skills to build rapport and strong working relationships with all stakeholders and colleagues, both internal and external. Adhoc admin duties are also a requirement of the role, supporting the Front of House Manager in training new team members, as well as assisting the building management team where necessary.
The VMS used onsite is Touchpoint and you will have a head start if you have used this system before. But don’t worry if you haven’t because the successful candidate will receive full training on the system.
Shift pattern: 40 hours per week between 7am-7pm, from Monday-Friday
Previous experience within a professional customer service role is essential, as you will need to understand client expectations and how to exceed them within a corporate environment. We are looking for someone bubbly and chatty, with a great sense of humour, teamed with the ability to deliver an impeccably professional and seamless service to our clients. The reception team is the bedrock of the building and provides support to lots of different departments. So, a hands-on approach and can-do attitude is essential for anyone joining the team!
What’s in it for you?
- Competitive holiday allowance.
- Pension.
- Life insurance.
- Enhanced annual leave.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Award winning Training Academy that provides excellent training and development opportunities for our people.
- Eyecare scheme
Who is Portico?
Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working and other ‘soft’ services.
Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the support of our operational teams.
Why Portico?
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love to get together and celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards.
Job Types: Full-time, Permanent
Salary: £28,500.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: 1622N