Job Description
The role:
The Contracts Administrator will be in charge of overseeing the smooth operation of our service. The role includes the following duties:
· Using our database to create, send and chase renewal quotations for service agreements.
· Create, maintain and update service agreements on our database and in our electronic filing system.
· Keep the other members of the team updated on the status of renewals where required.
· Work with the Service and Repair Coordinator to coordinate Engineers and manage their availability.
· Chase up overdue jobs with the Engineer and work with the Engineer and Service Manager to resolve issues.
· Upselling service contracts wherever possible.
· Assisting sales with new contract quotations when needed.
· Create a monthly report detailing forthcoming renewals and lapsed contracts.
· Use Sage to complete monthly invoicing.
Our company:
Located within walking distance (15 minutes or less) from either Selhurst or East Croydon station, Henderson Biomedical is a family owned company specialising in the service, repair and calibration of laboratory centrifuges and other laboratory equipment for customers throughout the UK. Established in 1987, the company has grown considerably and is fully accredited to ISO 17025.
Our key customers are hospitals, universities and industry such as those found in the food and beverage sector.
The working environment at Henderson Biomedical is friendly one and the successful candidate will feel very much a part of the Henderson Biomedical family. Being a relatively small company, there will be a range of duties to undertake, making this role diverse and interesting.
For more information about our company, please visit www.henderson-biomedical.co.uk.
Please note that we are in the process of relocating and as such our old address in Lower Sydenham (SE26 5BA) is still showing on our website and Indeed Company Profile. Our new offices will be in Swan Close, Gloucester Road, CR0 2DZ. This will be where the successful candidate will work.
Essential skills required:
- Confidence in talking to over the phone.
- Candidate should have a good level of written and spoken English.
- Ability to work to tight deadlines.
- A keen eye for detail.
- Excellent verbal and written communication skills.
- Excellent knowledge of IT programs such as Microsoft Word, Excel and Outlook.
- Excellent customer service skills.
- Ability to self-manage.
- A basic understanding of the technical products we are engaged in.
- Ability to multitask and prioritise workload.
- Good interpersonal skills and a proven team player.
Desirable skills:
- Knowledge of Sage Accounts.
- Understanding of centrifuges and other laboratory equipment.
- Experience working with hospitals or an understanding of their unique needs and requirements.
Skills not required:
- There is no requirement for the applicant to have knowledge, experience or qualifications in electronics, servicing or calibrating.
The recruitment process
This is a two-stage interview process. First will be an interview over the phone and second will be a face-to-face interview with the Directors.
Job Type: Full-time
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Flexitime
- Free parking
- On-site parking
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
COVID-19 considerations:
All staff and visitors expected to follow Henderson Biomedical's COVID-19 protocols on-site.
Ability to commute/relocate:
- Croydon: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have knowledge of Sage Accounts?
- Have you worked for a small business before?
- Do you have experience working in an office type environment?
Experience:
- Microsoft Office: 4 years (required)
Language:
- English at an 'expert' level (required)
Work Location: Hybrid remote in Croydon
Application deadline: 28/04/2023
Expected start date: 08/05/2023
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