About the role and team
Do you want to showcase your skills, bring fresh ideas whilst having the opportunity to develop and progress, then this might be just the role for you.
This is a really exciting opportunity for a Revenues professional to join a forward thinking team with a strong focus on excellent service to our customers.
If you are motivated by improving the customer experience and aspire to deliver a first class service then we would like to hear from you.
We are looking for an Officer experienced in all aspects of Revenues administration & legislation who is able to engage with our customers.
Excellent communication skills are essential.
You will be joining a small friendly team in an organisation which is a great place to work with clear ambitions and a strong ethos of team work and collaboration.
You will also be working in a very fast paced service providing first class customer service to our customers handling escalated inbound calls from residents, businesses and visitors resolving as many as possible to reduce the number of formal complaints being received.
Duties also include handling enquiries received via email and through our online forms, occasionally seeing customers face to face in our reception when back office help is called for and other administrative tasks as required to assist in the accurate Billing, Recovery and Collection processes of local revenues.
What we’re looking for
You will need to have extensive experience of working in a Revenues (Council Tax & Business Rates) environment with the ability to amend liability and to ensure accurate billing and collection in accordance with the latest legislation.
- Demonstrable knowledge and professional interest in the core services of the role.
- Demonstrable experience of effective team working.
- You will have extensive Customer Service and Revenues experience.
- The role also involves some administration, so great attention to detail and accuracy is essential.
Other responsibilities include:
- Ensure that all Council Tax and Non Domestic Rate amendments are dealt with promptly and accurately by fully utilising the computerised systems available.
- Work with the Team Leader (Revenues) and other team members to develop staff relationships to ensure that maximum output is achieved.
- Control on a day to day basis the allocation of payments by the computerised systems, ensuring adequate documentation of any amendments to provide a meaningful audit trail.
- Communicate information accurately and effectively both to other revenue team members and members of the public utilising email, letters and verbal communication as appropriate.
- Consider applications for allowances / reliefs (excluding Council Tax Support) in accordance with office procedures and grant or refuse where appropriate.
- Ensure that all possible effort has been taken to trace absconders, before arranging for the presentation of the case for write-off.
- Supervise and monitor the work of the Revenue Assistants and continually look for ways to improve working practices.
- Assist the Team Leader in respect of checking the pre list for direct debit runs and prepare the necessary documentation for transmitting the live debit run.
- Assist in the recovery process including the issue of formal Recovery Notices and Summonses, making and monitoring arrangements and dealing with the correspondence generated by such notices.
- Work closely with Team Leader and Complaints Officer when dealing with formal Stage 1 Complaints and Data breaches
- Ability to produce clear, concise and well-structured written Reports
- Excellent timekeeping with a reliable and punctual attitude towards work
You will need at least four GCSE’s grade 9-4 / A to C, or equivalent, including Maths and English to apply
For you
- A comprehensive and supportive induction programme to ensure confidence and competence
- Hybrid Working – 2 or 3 days Office based plus 2 or 3 days working from home each week
- 24 days annual leave, rising 1 day a year to a maximum of 28 days a year plus bank holidays
- Excellent pension scheme including employers contribution of 15%
- The ability to earn Time Off In Lieu (TOIL) of 1 day per month on Management approval
- Mental health first aiders for staff
- Employee assistance programme
- Paid e-learning and training
- Annual salary increase (subject to performance) up to maximum of scale
- Free car parking at Pippbrook Offices
- Discounts for local businesses
- Friendly office environment just a short walk to Meadowbank Park or Dorking High Street and close to the train stations
Further info
About us
Office based days will be at Pippbrook, Reigate Road, Dorking, RH4 1SJ (opposite Dorking Halls)
For an informal chat about the role, please contact Mark Blake on 01306 879333.
Closing date for applicants: Midday 5 May 2023
Telephone Interview dates: 10 May 2023
Interview dates via Teams: 16 May 2023
How to apply
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