About Us:
The Confederation, Hillingdon CIC works with general practice and other healthcare providers in Hillingdon to deliver high quality clinical services to patients. Our aim is to improve care for patients by working collaboratively across primary care and our partners as part of the Integrated Care Partnership. The Confederation team also work to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We are of the NHS but independent, innovative and transformational.
General capacity across primary care is being expanded rapidly. The Confederation is determined to develop as an attractive place to work that provides rewarding roles and opportunities to grow in order to attract and retain great staff that in turn provides the highest quality care.
Our Values:
Job Summary:
A GPA will support the GP(s) smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient.
Primary Responsibilities:
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Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
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Extracting all information from clinical letters that needs coding and adding to notes
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Arranging appointments, referrals, tests and follow up appointments of patients
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Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
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Dipping urine, taking blood pressure, ECGs & phlebotomy
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Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
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Explaining treatment procedures to patients
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Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
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Support the GP with immunisations/wound care
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Alert other team members to issues of quality and risk
- Work to practice protocols
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification:
Essential Criteria:
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GCSE Grade A to C in English and Maths
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Willing to work towards a GP Assistant Certification qualification
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Experience of coordinating tasks and liaising with multiple healthcare professionals both internal and external to the organisation.
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Experience of using technology and digital tools
Desirable Criteria:
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Primary Care experience as a Healthcare Assistant, Practice Administrator, or other.
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Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field.
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Experience of using clinical systems such as EMIS.