Job Description
Ansdell Medical Centre is a busy, 11,000+ patient practice in lovely Lytham St Annes and due to expansion, we are looking for 2 fun, friendly and focused individuals to join our Reception team on a full time/permanent and part-time/temporary basis.
We have 2 positions available:-
1) Full time, permanent position, 37.5 hours per week. Mon 10.30 to 18.30, Tue 07.45 to 18.30, Weds 09.00 to 13.30, Thu 12.00 to 18.30, Fri 07.45 to 18.30.
2) Part-time, temporary position (for approx. 12 months to cover maternity leave), 24.25 hours per week. Mon 10.00 to 18.30, Thu 07.45 to 17.00, Fri 08.30 to 16.30
The successful candidate must be flexible as shift patterns may vary depending on the needs of the business, our working hours are between 07:45 - 18:30 Monday to Friday. Experience is desirable but not essential, as full training will be given but a good sense of humour and common sense are a must!
You will be responsible for undertaking a wide range of Reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Primary Responsibilities:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Action incoming emails when necessary
f. Initiating contact with and responding to, requests from patients, team members and external agencies
g. Read code data on EMIS web
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into the patients healthcare records as necessary
k. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Maintain a clean, tidy, effective working area at all times
o. Monitor and maintain the reception area and notice boards
p. Support all clinical staff with general tasks as requested
Job Types: Full-time, Part-time, Permanent, Temporary contract
Salary: £10.50-£11.00 per hour
Benefits:
Schedule:
Experience:
- Receptionist: 1 year (preferred)
Work Location: In person
Application deadline: 06/05/2023