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This is a Permanent role working Monday-Friday – 8 hours per day between operational hours of 09.00 and 19.00 – final rotas TBC.

We are looking for Patient Care Assistants to provide on hand support for all patients waiting for transport by assessing patient needs always ensuring safety and to be a point of contact for crews and hospital staff. In this role you will be required to work collaboratively with the Patient Transport Liaison Officer (PTLO) to ensure the continued delivery of a timely and accurate service to all patients and customers - this will involve the effective use of resources and staffing available.

Key Responsibilities

• To complete a Patient Hospital Support Assessment & Care Record for patients who can’t be transported within contractual times.
• Where the assessment outcome determines the need for escalation due to any risk to a patient, we prioritise with the greatest need and action is taken.
• Based on the assessment, where appropriate we provide nutrition in line with the patient’s needs until being transported to home or place of care.
• Facilitate collection of patients from wards to meet ambulances.
• Provide both Trust facilities management and Control advance noticed of definite and potential discharge activity for the day; providing a focal point and vital link between the hospital and the ambulance service.
• Enforce eligibility of patient to transport, thereby reducing unnecessary bookings and costs to both parties and freeing up resources where they are most needed.
• Ability to check mobility categories and pre-assess patients prior to discharge to reduce delays, unnecessary bookings and reducing costs.
• Reduce incorrect bookings/cancelled discharges.
• Inform and educate hospital staff about NEPTS, eligibility and KPIs.

We are looking for -

• Excellent interpersonal, influencing and communication skills.
• Customer service focus.
• Self-motivated, reliable and enthusiastic.
• Ability to work under pressure and to tight time scales.
• Logical, concise, innovative thinker.
• Flexible professional with a “can do and will do” attitude.
• Confident using a computer including Microsoft Office.