Job Description
As a Inbound Call Handler, you will process travel insurance claims for the over 50's.
Working in a customer focused environment working with a wide range of clients while arranging cover for both new and existing clients.
We are looking for focused individuals who wants to exceed Client's expectations in the delivery of service.
Basic Salary £22,000.00 with opportunities to earn commission each month
Benefits:
- City Centre Location Tram Bus links
- Discount in McDonalds
- Employee assistants program offering free legal and medical advise
- Company pension
- Refer a Friend £400 incentives
- Excellent development & progression opportunities (75% internal progression rate)
- Regular Incentives Holiday/Prizes to be had
Insurance Advisor Role:
- Experience in delivering best in class customer service experience by phone in an Inbound Sales environment
- Deliver upon FCA regulatory and underwriting expectations to ensure Risk and Compliance score of 90% or above
- Understand customers demand and needs (including medical) throughout the sales journey to find most suitable product/solution
- Successfully achieve positive commercial outcomes and delivery against KPIs through excellent influencing and negotiating skills
- Ability to overcome customer objections via sales skill around price, shopping around and speaking to partner in order to drive positive resolution
- Maintain product knowledge across all our brands
- Clear communicator who can build relationships and bring their personality to work
- Self-motivated
- IT literate, able to take inbound calls whilst navigating multiple software.
Skills required for the Insurance Advisor
- Accuracy and attention to detail
- Influencing and persuading skills
- Ability to work to deadlines and under pressure
- Team working, building relationships across the organisation and externally
- Self-aware and honest in order to proactively develop skills and behaviours
Intelling LTD, opened in 2012, Since then we have made many relationships with major clients, this has allowed growth into Belfast and South Africa. We have over 600 Employees, and we look to internal progress 75 percent of employees into Team Leaders and Managers.
Hours: 37.5 hours per week, working on a shift rota basis.
Job Types: Full-time, Permanent
Salary: From £22,000.00 per year
Schedule:
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
Work Location: In person