Job Description
Premier Inn London Heathrow Terminal 4 is looking for a Team Member to join our enthusiastic and energetic Reception Team!
Front of House Team Member – Reception Department - Premier Inn Heathrow Terminal 4 - 613 Bedrooms
Hours: 35 hours across 5 days
Full flexibility in days and shifts worked is necessary. Standard working hours between 06:30-23:00
Starting hourly rate: £11.42
At Premier Inn, you’ll create a guest’s first impressions of our hotel – From the moment they walk through the door to the time they leave, your welcoming words and smile will help all our guest’s feel at ease, enjoy their stay and want to return, time after time.
We have an award-winning apprenticeship programme too, so could offer you the opportunity to earn qualifications alongside completing your core training for the role.
Your skills and experience
You don’t need previous hotel experience to join us in this role. It’s all about what you can bring as a person. You’ll need to:
- Be comfortable working as part of a team, in a fast-paced environment.
- Have a passion and natural flair for delivering an outstanding level of customer service and dealing with a wide variety of people.
- Have good computer skills.
- Be a natural problem solver.
What is a Reception Team Member?
Following your induction and with our amazing ongoing training you will:
- Welcome and check guests into the hotel for their stay.
- Be on hand to answer any questions or queries you’ll be more than happy to share your knowledge about our products and services; as well as the local area and surroundings.
- Understand our systems and brand standards that enable you to deliver an outstanding guest experience.
- Be able to deal a problem, should it arise, and go the extra mile to solve it.
Work with Whitbread
If you didn’t know… Whitbread is known for the UK’s most loved hotel Premier Inn and some of the best-known restaurant brands. Over the years we’ve grown to have Hotels and Restaurants across the UK, Ireland, Guernsey, Jersey, Isle of Man and Germany. There are no limits to your ambition. We’re truly proud to give great experiences to millions of guests and create long term career opportunities for people like you!
We have a 278-year proven track record of helping people reach their full potential and have been voted a Top Employer for the ELEVENTH year running in 2021.
We’re proud to have a diverse and inclusive culture where everyone is welcome and truly feels able to be themselves. Our aim is to continue to attract, and welcome, a diverse range of applicants from all walks of life to help improve and develop our team every day.
As a Team Member, not only will you get the opportunity to build a career with Whitbread, you’ll enjoy the chance to shine every day with our award-winning induction and training programmes but we will also offer a range of great benefits also, which include:
- Exclusive Employee Offers
- Whitbread’s Privilege Card gives you up to 60% discount on hotel rooms across UK, Ireland and Germany and 25% discount across our restaurant brands
- You will also benefit from huge Discounts on our famous Premier Inn Hypnos Mattresses, pillows and beds
- Whilst on shift, choose from our special menu, with meals starting from £2 or get 50% off the standard menu
- Financial Wellbeing Benefits
- Pension scheme with employer contribution
- Annual Sharesave (Save As You Earn) Scheme
- Physical, Mental & Emotional Wellbeing Benefits
- MyGym & MyActive discounts
- Discounts on Cycling Products at Halfords
- Access to Hospitality Action (our Employee Assistance Programme), offering a wide range of support options for you and your family
- Eye Health and Vision Express Discount
- Recognition and Discounts
- My Rewards platform, where you can recognise your team mates and are celebrated and rewarded for top performance, team incentives and for delivering amazing guest experiences.
- Perks at Work Portal, offering a wide range of retail and leisure discounts
- O2 Open Employee Discount
- Virgin Experience Days
- Costco Membership
- Charity – we want to support and celebrate your dedication to charitable causes close to your heart through:
- Raise & Match Scheme
- Give and Match Scheme
If all of this sounds like you…. Apply today to start your Whitbread journey!
Whitbread is an inclusive employer. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as gay, lesbian, bi-sexual, trans sexual, non binary or use another term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this
Job Type: Full-time
Salary: From £11.42 per hour
Schedule:
- Day shift
- Weekend availability
Experience:
- Hotel Reception: 1 year (required)
Work Location: In person