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Head of Operations

Job Description

Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.

We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference.

We offer a large selection of benefits to our employees which can be found on our website, to encourage great employees to join us and maintain a healthy, happy workspace.

We are now recruiting for a Head of Sales Operations.

The purpose of this department / team is to own the development and stabilisation of the Sales Operations function. This includes integrating teams, process re-engineering the being a major stakeholder in the replacement of the current opportunity management and quoting tool. This change needs to be delivered alongside the running of the current day to day function.

Main duties of the Head of Sales Operations include:

• Manage the Sales Operations Team that process sales orders for Focus Group.

• Ensure that all orders are processed within the agreed timescales.

• Orders need to be processed accurately and to meet or exceed the defined targets. • Accountable owner for the Order processing process.

• Own a continuous improvement programme so that the Order processing function continues to evolve. This is to include how workload can be moved away from the Sales Teams and into the Sales Operations Team.

• Own a continuous improvement programme for customer quotations so that the experience for our customers and internal teams is enhanced. Put in place a process to measure the improvement.

• Create and own an 18 month rolling development roadmap for the opportunity management application (Darwin) and quoting tool (EasyQuote) (including associated processes).

• Build effective relationships with Sales and Operations leaders to improve the quality and speed of sales proposals through collating, compiling and centralising “ready to go” responses for standard RFPs.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We welcome all applications and if you struggle to apply online, please contact us for a chat or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

Job Types: Full-time, Permanent

Salary: £55,000.00-£70,000.00 per year

Benefits:

• Additional leave
• Canteen
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Free parking
• Gym membership
• On-site parking
• Profit sharing
• Referral programme
• Store discount
• Wellness programme

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Yearly bonus

Work Location: One location

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