Post Office Support Coordinator (Field Based)
Salary competitive, inc job needs car
We have an exciting opportunity to provide support to our High Street and Post Office stores in delivering Profit Protection and Post Office measurables. The main responsibility for this role is to support the High Street and Post Office Operation with delivering conformance and mitigating risk by completion of SCRs, loss investigations, audit investigations, as well as ensuring the management teams have the tools and skills required to complete all necessary tasks.
We have an exciting opportunity to provide support to our High Street and Post Office stores in delivering Profit Protection and Post Office measurables. The main responsibility for this role is to support the High Street and Post Office Operation with delivering conformance and mitigating risk by completion of SCRs, loss investigations, audit investigations, as well as ensuring the management teams have the tools and skills required to complete all necessary tasks.
What you’ll be doing:
- Communicate with WHSmith Store and Post Office Management teams to identify knowledge gaps within Profit Protection and Post Office
- Raise concerns regarding issues to Profit Protection Team
- Provide on site / over the phone training within the Profit Protection KPIs
- Carry out on-site visits completing SCRs, Losses investigating and Audits investigations and any specific risk areas identified by Profit Protection team or themselves
- Facilitate in identifying procedural gaps within the store and support with development plan.
- Advise Store on appropriate actions to limit or rectify losses in Post Office and High Street.
- Create an effective communication routine with all High Street and Post Offices within their area by building a strong relationship with teams and developing a clear means for stores to access support as required.
- Review data and reports to identify risk areas within Profit Protection and Post Office focuses and actively source ways to reduce
- Fulfil a visit schedule to ensure High Street stores and Post Offices are visited regularly with clear Profit Protection focuses
- Ensure compliance measures are met in stores during visits and issues are dealt with immediately
- Present training workshops to High Street and Post Office Management teams as required.
- Support additional Post Office openings as required.
What we are looking for:
- Post Office or financial services experience
- Analytical view of data to pull out trends and risks
- Knowledge of managing budgets and working to targets and understanding of profit and loss reports
- Experience of managing a team, leading by example and setting high standards
- Ability to build and maintain relationships with internal and external parties
- Experience of coaching, mentoring and presenting to groups
- National UK travel required
What we can offer you:
Job needs company car
Annual bonus based on company performance
24 days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
Competitive pension contribution
Staff discount card for stores and online
About Us
WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, and basis of disability. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.