Job Description
Job description
We are currently looking for Reception Team Members to join our busy Hotel Reception.
Shifts are 7am - 2pm or 2pm to 10pm including weekends. Candidates MUST be willing to work Saturday and Sunday 2-10 shifts . Role involves covering other shifts and maybe doing extra hours per business requirements.
Overview of duties:
Welcome guests and takes care of them from their arrival through to departure.
Help encourage customer loyalty by developing friendly, personalised relationships.
Anticipate guests needs and take them into consideration.
Handle any guest complaints and/or remarks; provide a response as soon as possible.
Inform guests about the formalities, any special conditions relating to their stay and the services available, e.g breakfast timing, restaurant opening times etc.
Pass on information as necessary to other departments (restaurant staff, housekeeping, managers etc) and to other members of the front desk team.
Ensure that all guest documentation is up-to-date and available
We are looking for people with the right attitude towards hospitality, happy smiley people with the eye for detail who will ensure our guests and clients have a memorable stay with us no matter which area of our team you work in.
Please only apply if working 2pm - 10pm Saturday and Sunday is convenient.
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The successful candidate will enjoy a number of benefits to include:
50% off meals
Competitive salary dependant on experience
Up to 28 days annual leave per year (based on 5 days per week)
Be part of a busy reception and thriving hotel business
Job Type: Part-time
Salary: Up to £9.50 per hour
Job Types: Part-time, Permanent
Part-time hours: 14 per week
Salary: £5.28-£10.42 per hour
Benefits:
- Company pension
- Flexitime
- Referral programme
- Work from home
Schedule:
Work Location: In person
Expected start date: 01/05/2023