Job Description
If you're a team player and have the ability to work in a fast-paced IT environment then PMT would love you to be part of their team!
Purpose and Objectives of the role
- Provide 1st line IT Support and Assistance to all employees across the business.
- Evaluate technical options and make recommendations to the Head of IT.
- To estimate complexity and time to complete tasks and activities.
- To produce, review and maintain formal documentation and procedures.
- To act as an ambassador for the IT Department and Organisation.
- To maintain an organised, clean, safe and productive working environment.
Key responsibilities will include:
- ·To learn and develop skills / experience within a busy IT department.
- Using Service Desk solution to triage all Incident and Service requests.
- Install, configure and upgrade operating systems and software, using standard business and administrative packages.
- Be responsible for the day to day managing of the Company Backups following the Company Backup Policy.
- Responsible for stock levels of IT consumables, and re-ordering where required.
- Install, assemble and configure computers, monitors, network infrastructure and peripheral such as printers, scanners and related hardware as required for new installation and office reconfiguration.
- Act as a technical resource to assist the business users.
- Record all IT Incidents and Service Requests in Service Desk.
- Creation of Knowledge Base articles to develop organisation learning.
Presentation, Customer Service and Customer Focus:
- Adopt a mature, sincere and professional demeanour at all times
- Provide first rate service in a positive helpful manner
- Ability to work unsupervised and working to own initiative
- Ability to explain technical information to users in a friendly way
Desirable Technical Skills:
- Basic knowledge of computers and software
Qualifications & Professional Membership:
- Formal English, Maths and IT related qualifications
About Play Music Today
Established in 1991, we sell the world's biggest musical instrument and equipment brands with 15 award-winning music stores across the UK. It’s an exciting time to join the team and we need talented people onboard. If you are ambitious and would like a career where you can expect to be rewarded for hard work, please get in touch!
Other Information:
- This is a full time permanent position based in our Speke offices.
- Working pattern - Monday to Friday, 8am to 5pm or 9am to 6pm, some flexibility may be required.
- Internal staff my apply and be considered for this role
Play Music Today are an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- On-site parking
Schedule:
COVID-19 considerations:
Our COVID - Safe Systems of work Guidance will be provided to the successful candidate, prior to their start date.
Work Location: In person