Our Purpose
At Milk & More, we are passionate about encouraging people to eat well and live sustainably. We do this by championing smaller suppliers who we trust to provide the very best products for us to deliver to your doorstep.
Our mission is to deliver a positive impact on local communities, the environment and ultimately you.
Deeply rooted as a British icon, we strive to continue both the milkman legacy and its expansion. We now conveniently deliver over 200 exceptional products ordered via our website and app to doorsteps around the country before 7am.
Role (Your) Purpose
As Head of PMO you will be responsible for the enablement and delivery of project and programme execution in the Milk & More business, where your focus will be to deliver new capabilities to our B2C e-commerce platforms as part of our digital transformation programme.
Main tasks and responsibilities
Management
- Accountable for the functional management of the outsourced PMO service.
- Managing the PMO resources and providing performance feedback and goal setting.
- Managing and monitoring the progress of project managers and providing feedback to help them stay on track.
- Ensuring that project goals are met aligned to Milk and More’s objectives and strategies.
- Ensuring appropriate project financial controls are in place and fully aligned with the finance team.
- Facilitating and executing annual and quarterly portfolio planning.
Communication
- Developing and delivering a robust communication strategy for transparent reporting of the project portfolio.
- Establishing clear lines of communication and collaboration between the PMO and the wider business, ensuring all parties are aware of progress, challenges, and changes.
- Regularly compiling and presenting accurate status reports of the project portfolio to the executive team.
Governance & Change management
- Managing projects using Milk and More’s project governance framework, supported by our group’s portfolio management platform (e.g. Clarity).
- Ensuring compliance with Milk and More and the wider Muller group’s processes and governance.
- Highlighting and reporting project change, governed by our gated process.
- Promotion, publication and appropriate training of our governance framework.
- Auditing projects and maintaining lists of outstanding actions.
Experience & Background
- Experience in the B2C and DTC e-commerce industries.
- Proven understanding of project governance, risk, and planning.
- Proven track record in PMO management on large and complex projects.
- A thorough understanding of the project management life cycle.
- Experience in a range of delivery life cycles – waterfall, iterative, agile, hybrid.
- Excellent communication skills, with the ability to clearly articulate complex concepts to a non-technical audience.
- Certified in an industry standard project management methodology – e.g. PRINCE2.
(Your) Aptitude / Mindset
- Excellent at planning and organising
- Able to confidently present to senior stakeholders, engage with internal customers at all levels, and drive service delivery partners.
- Able to build and manage relationships across a wide span of functions and business units.
- Able to effectively manage risks and inter-dependencies over an extended period, promoting and managing appropriate.
- Proactive facilitator with ability to foster team building and cross-functional collaboration.
Hours, Salary & Company Benefits:
- Competitive Salary & Bonus
- Car Allowance or Company Car
- 10% Staff Discount available
- Life Assurance x4
- Company Pension Scheme