No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
Grade/Level: Entry
Reporting to: Global Customer Support Managers
Department: Cromwell Overseas – Export Division
Location: Head Office – Wigston, Leicester UK
Purpose of Role
The main purpose of this role is to support our Global Customer Support team by purchasing a range of products for our diverse customer base and ensuring timely delivery to meet demand. The role is a key point of contact between internal/external customers and our suppliers. You will be providing regular updates on order status by giving regular updates to all relevant parties.
What’s in it for you?
- Competitive Salary
- Company Bonus
- Competitive annual leave allowance with annual purchase scheme
- Group Personal Pension
- Company Funded Healthcare Cash Plan
- Commitment to employee development plans
- 24/7 Wellbeing and Employee Support
- Cycle to work scheme
Other benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.
What will you do on a normal day?
- Processing orders received through to shipping.
- Answering questions regarding orders.
- Tracking orders and investigating shipping delays.
- Updating orders and purchase order records.
- Obtain additional documentation to support the order.
- Referring complex cases to Global Customer Service Managers.
Key relationships
- Internal – Global Customer Support Team, Regional Sales Managers, Compliance and HSQE Manager, Supply Plan, Warehouse and Export Shipping Team
- External –Suppliers.
What are we looking for?
- Have excellent customer service skills.
- Computer literacy (mainly Microsoft packages).
- Data entry skills for accurately updating customer records.
- Organisation skills for managing different customer cases simultaneously.
We will provide full training, technical and specialist support so you’ll soon become an expert in delivering bespoke solutions.
About Cromwell
Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.
Our purpose-built HQ based in South Wigston, Leicestershire, is home to our Head Office functions – the essential support to keep our operations running smoothly.
Whether it’s in Finance, Marketing, Legal, HR or Quality and Compliance, your role will be pivotal in delivering quality work for over 1,500 employees across our global business.
Our principles are at the heart of how we work with one another, our customers, suppliers, and communities. We’re committed to embracing curiosity and putting our customers first. So whether you’re creating new content for our website or social media platforms, supporting our people across our human resources function – or you’re passionate about tracking and delivering cost savings and reporting in our finance team, you could make a real difference in Keeping Industry Working.
We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.
Cromwell is an Equal Opportunity Employer.