As a Receptionist/Front of House , you will be the first point of contact for the Firm. The role of Receptionist is vital as it sets the initial tone with clients visiting the office. We therefore expect a high level of client service, attention to detail and pride in the front of house areas.
In this role you will also offer some additional administrative tasks to support the business needs. This role is a full-time role.
The day to day:
Reception
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Greeting and welcoming clients
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Providing teas and coffees to clients upon arrival
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Providing tea and coffee during long meetings and arranging catering where required
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Maintaining reception areas and meeting rooms with regular checks throughout the day and after each meeting
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Ensuring each meeting room is set up and has the correct items (i.e note pads, sanitizer, water bottles (if requested) and the correct number of chairs.
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Coordinating meeting room bookings and managing which meeting is in each room
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Checking video conferencing works before meetings and logging into the systems
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Making sure the sign in book is completed by every non staff member in the building
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Lunch time telephony cover and taking messages for teams throughout the day
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Recording hand delivered post, recorded deliveries and documents to be collected
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Emptying dishwasher and cleaning the coffee machine
Administration
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Sorting and scanning the post each day
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Franking and taking the post to the post office each day (including recorded deliveries)
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Maintaining levels of stationery and providing accounts with order lists
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File opening for all teams across the firm, producing files in accordance with the team’s requirements
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Entering all contacts on to SOS, entering ID requirements and scanning in ID requirements as agreed
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Typing for teams across the firm producing attendance notes, letters, and other documents where required
What skills should I have?
Excellent Client Service-
Great Attention to Detail
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Great Communication Skills
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Excellent Organisation Skills
What experience should I have?
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Previous reception/front of house experience ideally within a professional services environment
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Previous customer/client services experience
Holmes & Hills Solicitors is a large regional firm of solicitors with six offices across Essex and Suffolk and over 170 legal professionals across a number of specialist departments. Holmes & Hills works in partnership with clients across East Anglia, including businesses, individuals, families and local authorities, to build long standing relationships, protect clients' interests and support clients' growth and development.
Holmes & Hills' large team of legal experts work in partnership with individuals and organisations to provide them with truly proactive legal services through personal relationships. Acting as a trusted advisor to clients, we take the time to understand clients' needs and objectives before delivering practical advice through a personal and accessible approach.
Holmes & Hills Solicitors opened its sixth and largest office, a new regional head office providing a base for the firm's growing teams of commercial solicitors, professional support staff and central operational functions in late 2020.
Providing over 14,000 sq ft of modern and agile working and meeting space, the A12 Commercial Hub, as the building will be named, is to provide clients, colleagues and professional contacts a convenient modern and comfortable space to meet and work. The A12 Commercial Hub is located a short walk from Marks Tey train station and situated at Junction 25 of the A12, with ample parking.
Holmes & Hills Solicitors is independently recognised by The Legal 500 and Chambers & Partners - two independent directories of the UK’s top law firms - as being a leading supplier of legal services in the region.
These accreditations give our clients the confidence that the legal advice and representation they receive from Holmes & Hills is some of the best available.
Our clients range from established and growing businesses whose brands are recognised and sold around the world and local authorities across the region, through to families and first-time home buyers.