Job Description
We are Sweetpea & Willow, the Award Winning force behind beautiful homes and interiors worldwide.
We’re on a constant mission to help people #lovethewayyoulive. We are the little black book of interiors.
Due to our continued growth, we are looking to expand our Customer Service team to maintain a high level of service to all our customers. Therefore, we are on the lookout for a dynamic, willing, and passionate person to help drive this forward.
Skills Required:
- Has at least three years+ office-based Customer Service experience.
- Worked in an e-commerce/retail environment.
- Have a clear, friendly, and confident telephone manner.
- Have speedy, thorough, and punctual word processing skills.
- Be proficient with Microsoft Office, especially Excel and Outlook.
- Be confident and logical with your approach to ‘general IT’ and a fast learner.
- Be super organised, with excellent attention to detail and ability to manage multiple responsibilities simultaneously.
- Can work under pressure in a fast-paced environment.
- Have great interpersonal and communication skills to conduct effective working relationships with the team.
- Be versatile. A big part of our ‘team’ is the willingness to help one another even though it may fall outside of the job description.
- Have a positive attitude. This is an open-plan office. We like a bit of banter, music, and nice food!
Job Description:
- Proactively and pre-emptively check order status’/progress daily with an aim to prevent situations with unhappy customers and delayed goods by actively chasing any involved 3rd parties and pushing them to meet agreed deadlines where required
- Keeping clear and concise notes of any communications made with customers/suppliers in the order history area of our eCommerce system, Magento (training provided)
- Dealing with inbound escalated customer service enquiries
- Dealing with any other tasks as set by the Directors
Benefits:
- Location is Isleworth, TW7 6NJ, hours are 8.30am - 5.30pm Monday to Thursday (hybrid working hours plus finish early on Fridays with drinks at Willows Bar!)
- £23-25K Basic salary plus benefits - based on experience per annum
- Gorgeous office and luxury showroom environment
- 28 days holiday allowance per annum (pro-rata) inclusive of all the usual UK Bank Holidays with the ability to earn additional holiday entitlement
- Flexible office hours four times a week (early start/late finish etc)
- Barista coffees, bubbles and nibbles are plentiful!
- Office lunch every last Friday of the month covered by Sweetpea & Willow
- Happy hour every Fri-yay, with complimentary drinks at Willows Bar!
- Birthday reward - Duvet morning - don't rush in!
- Opt into our company pension scheme
- Ride to work scheme
- Breakfast served every Monday from 8.30am to 9am - fresh pastries and fresh juices will be provided
- Sweetpea Employee of the month – every month be voted and vote for your colleagues (Amazon vouchers & Champagne up for grabs!)
- Twice yearly bonus will be at the company’s discretion - but totally achievable
This role offers HUGE opportunities for someone who wants to be autonomous and be recognised for their dedication and hard work
Job Type: Full-time, Permanent, office based at TW7 6NJ (hybrid hours)
Salary: £23,000.00-£25,000.00 basic per year (based on experience)
Please send your CV and cover letter asap.
We look forward to hearing from you!
Please no recruitment agencies!
Job Types: Full-time, Permanent
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount
Schedule:
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Isleworth: reliably commute or plan to relocate before starting work (required)
Experience:
- Office Based customer service: 3 years (required)
Work Location: In person