Job Description
We are a leading scaffolding company looking for a highly motivated and skilled individual to join our team as a Customer Service Representative. As a customer service representative, you will be responsible for answering incoming calls and emails, handling customer inquiries and complaints, and directing calls to the appropriate department.
Responsibilities:
- Answer incoming calls and emails from customers in a professional and timely manner
- Handle customer inquiries, complaints, and issues, providing timely and effective solutions
- Direct calls to the appropriate department as needed
- Manage and maintain accurate customer records and data
- Work closely with sales and operations teams to ensure customer satisfaction
- Convert leads to clients and maintain customer relationships
- Continuously improve customer service skills and knowledge
Requirements:
- Excellent verbal and written communication skills
- Strong customer service skills, with the ability to handle difficult customers
- Ability to multitask and manage time effectively
- Attention to detail and ability to maintain accurate records
- Ability to work in a fast-paced environment and adapt to changing priorities
- Sales experience is a plus
If you are passionate about delivering exceptional customer service, have a positive attitude, and are a team player, we encourage you to apply for this exciting opportunity. We offer competitive compensation packages, ongoing training and development, and opportunities for growth within the company. Join our team and help us continue to provide top-quality service to our valued customers.
Job Types: Full-time, Freelance
Salary: £30,000.00-£35,000.00 per year
Benefits:
- Company events
- On-site parking
Schedule:
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: Customer Service Representative