Job Description
Senior Property Surveyor £39k
Please visit our website www.aelwyd.co.uk for full recruitment pack in News/Current Jobs
We are looking for someone special to join us as our Senior Property Surveyor. This is a key role where you will be responsible for providing a people focused property maintenance service. We are a small team where we all support each other, so a willingness to be flexible, and to relish the chance to be involved in the whole organisation is essential. In this role you will have regular contact with our residents and it’s important that you can relate to them in a compassionate and caring way. If successful, you will work closely with colleagues and a wide range of external organisations. You will be a key part of taking Aelwyd Housing forward into our future, and your thoughts and ideas will be important to shaping how we work.
You will be someone with the drive and passion to deliver excellent work because well managed homes and services are essential to our residents. You will have a strong team working ethos and the heart for our work. If you think you are the right person to join us, then please apply.
We are consistently the highest rated traditional housing association in Wales on resident satisfaction. In 2022 we won the Excellence in Customer Service Award at the CIH Welsh Housing Awards.
About the role
This role is key to the future success of Aelwyd Housing, and in ensuring our homes are well maintained and energy efficient to support our existing and future residents.
Working closely with the Director of Operations, Chief Executive, and other colleagues, you will be an important member of the team helping us deliver our Business Plan objectives. You will be responsible for the delivery of day-to-day maintenance and repairs, planned and cyclical works, our Landlord Health and Safety obligations, and be committed to continuous improvement. You must have the confidence, personality, and ability to engage with and connect with a wide range of people and organisations, often all in one day.
You will be a key point of contact for Management Team. You will be responsible for providing accurate and timely performance information and be able to identify and deal with areas of performance that can be improved. It is expected you will have significant technical knowledge and experience and be analytical and articulate both verbally and in writing.
Working closely within a small team, a broad spectrum of knowledge and a willingness to pitch in is essential. We all ‘do the doing’ at Aelwyd Housing. You will also gain invaluable experience in areas of work outside of your day-to-day role. We believe this makes us a stronger team and helps keep the Association resilient.
We recognise the importance of flexibility, so we support agile working for staff who want to be able to work from home as well as the office. The role does require regular site visits across South Wales, and the occasional response to situations outside normal working hours. You will become a very familiar face to residents and other stakeholders.
This is an important role at Aelwyd Housing, so it’s an exciting opportunity to make it your own. Your voice will matter, as our culture is to encourage all staff to bring their thoughts and ideas so we can keep improving.
Job Description: Senior Property Surveyor
Responsible to: Director of Operations
Employment Terms: £39k per annum
Permanent - Full Time 35 hours per week
ROLE PURPOSE
To be responsible for an effective repairs and maintenance service to homes across South Wales, and to contribute to the long-term strategic planning for property services.
KEY RESPONSIBILITIES
General
- To ensure the provision of day-to-day responsive maintenance services to all homes owned and managed by the Association
- To contribute to the long-term strategic planning for future maintenance works required to Association homes
- To manage and provide performance information and compliance data for reports for quarterly Board meetings and for submission to the Welsh Government
- To assist in improvements to services to maintain innovation, good practice, and value for money
- To review, devise and implement policies and procedures to ensure they comply with legislation, reflect good practice, and the requirements of the Welsh Government
- To establish a good working relationship with residents through regular scheme visits and repairs inspections when necessary
- To provide technical knowledge and expertise, and to support the Management Team by actively contributing to strategic discussions and planning
- To work with the Chief Executive to contribute technical knowledge to the Association’s growth strategy
Budget and Financial Control
- To monitor and manage all maintenance related contracts to ensure value for money and good service delivery
- To assist the Director of Operations in developing short, medium, and long-term maintenance budgets
- To work with finance colleagues to monitor and control agreed maintenance budgets and to report as required
Key Property Services Accountabilities
- To develop a maintenance programme to ensure compliance with the Welsh Housing Quality Standard and to maintain appropriate records for reporting
- To deliver an effective and efficient responsive and cyclical works programme
- To develop and maintain an excellent working relationship with contractors, and strengthen the resilience of the Association by ensuring a strong contractor network is available to deliver services
- To manage the performance of contractors to ensure good service delivery and value for money
- To ensure compliance with landlord health and safety legal and regulatory requirements
- To prepare specifications and tenders for contracted works, managing the appointment of suppliers and contractors, and maintaining Property Services aspects of the Contracts Register
- To ensure that appropriate contracts are in place, and monitored effectively, for the maintenance and servicing of the Association’s assets, ensuring full compliance with all relevant legislation and best practice.
- To be responsible for maintenance related aspects of service charge contracts and to liaise with the Director of Operations on service charge budget implications
- To procure and monitor major works projects and liaise with all relevant organisations and agencies to ensure delivery of works according to agreed specification
- To carry out and maintain a Stock Condition Survey, making recommendations and taking required action to ensure homes and buildings are well maintained
- To oversee vacant home inspections, liaising with Operations colleagues and arranging for required works to be carried out
- To carry out day to day reactive repairs inspections when required and arrange for necessary works to be completed
- To prepare and submit grant applications for available funding for decarbonisation works to homes
- To assist in developing and implementing work on the decarbonisation of homes
- To arrange for required home adaptations to be carried out in line with Welsh Government standards
- To prepare and submit funding applications for home adaptations
- To carry out emergency site visits and inspections outside of normal working hours across South Wales when required
- To support and work closely with the Property Services Officer to ensure good service delivery to residents
Resident Involvement
- To monitor and report on resident satisfaction with the repairs and maintenance service
- To engage with residents in relation to works required within their home
- Liaising with the Director of Operations to investigate and resolve any concerns or complaints from residents, stakeholders, or statutory agencies
Health and Safety
- To be responsible for Health and Safety requirements for operating a property service, and to ensure Health and Safety requirements are fully complied with
- To proactively embed Health and Safety awareness and good practice within the organisation, and ensure all legislative requirements are met and adhered to
- To ensure that appropriate fire and Health and Safety inspections are carried out, and risk assessments are in place for all maintenance related works
- To be responsible for managing and monitoring the maintenance aspects of the Association’s ‘Out of Hours’ emergency service contract
Performance Management and Assurance
- To monitor and evaluate the effectiveness of the property service and propose changes or improvements
- To collate and analyse data on property services performance for reporting to the Board
- To provide performance information for submission to the Welsh Government
- To work closely with the Association’s Internal Auditor in their Property Services reviews, and ensure all recommendations are implemented in a timely manner
Other Duties
- To have a good understanding of the Association’s approach to service delivery e.g. ‘Kindness First’ and ‘What matters to you’
- To identify relevant legislation or relevant good practice and liaise with colleagues regarding its interpretation and implementation
- To be aware of sector and regulatory developments in Health and Safety, compliance, and decarbonisation
- To be aware of the importance of technology and databases to the Association’s work and contribute to strengthening future resilience in the use of technology to manage services
- To conduct yourself at all times in line with the Association’s ethos and values
- To be actively involved in sector forums and networks and undertake necessary learning and personal development
- Where necessary, carry out asset management reviews and make recommendations so the Association can make the right investment decisions at the right time
- To comply with all Association policies and procedures including those relating to Health and Safety, Equality, Diversity and Inclusion, and the Data Protection Act 2018
- To carry out any other duties as reasonably requested by the Director of Operations, or the Chief Executive.
Knowledge/Skills/Experience
Essential:
- Appropriate technical qualification or equivalent through relevant training and experience
- Significant experience in the management and delivery of property maintenance and repairs services within social housing
- Ability to manage and build a network of contractors and suppliers
- Ability to manage a broad and varied workload, and to meet deadlines
- A people person who can engage with and relate to residents, colleagues, and stakeholders
- A good understanding of and ability to assess risk
- A good working knowledge of landlord health and safety requirements
- Strong oral and written communication skills with the ability to adapt style to audiences at different levels
- Experience in producing contract tenders and procuring services
- Experience of managing and delivering major capital works to properties
- Ability to produce, analyse, and interpret information and use that to inform decision making
- Up to date knowledge and interpretation of relevant legislation and regulations specific to your role, including Welsh Housing Quality Standards (WHQS) and Fitness for Human Habitation (FFHH)
- Adaptable to the needs of a small organisation and willingness to be involved in work outside of your day-to-day role
- An ability to empathise with and align with the Association’s ethos and values
- IT literate with a good working knowledge of Microsoft IT systems
- Full driving license and own vehicle
Desirable:
- Experience in the retrofitting of properties for decarbonisation
- An understanding and application of financial forecasting
- Evidence of continuous professional development
- Ability to communicate in the Welsh language
Summary of main benefits
Working for Aelwyd Housing gives you access to a great range of benefits such as a generous annual leave entitlement, competitive salary and a range of health and wellbeing benefits:
Competitive salary
We offer a competitive salary of £39k per annum with an annual pay award agreed by the Board.
Annual leave
You will be entitled to 25 days leave per year, increasing by one day each year to a maximum of 30 days, plus the designated statutory bank holidays. In addition, you will receive two ex gratia leave days to use at Christmas.
Pension
We know that financial security has a positive effect on well being whether you are close to retirement or not. We offer a generous Defined Contribution (DC) Scheme with an 8% employer contribution.
Employee well being
Our staff are important to us. That’s why we’re committed to offering the widest possible range of working arrangements to support and promote your well being, and work-life balance. Staff can choose to work in an agile way between home and office, and we aim to be flexible about the things that matter to you.
Supporting through illness
If the unfortunate happens and you are unable to work through sickness, illness or injury,Aelwyd Housing supports you with an occupational sick leave scheme and appropriate role adjustments.
Learning and development
We value our staff and want to invest in providing the right support and skills to really make a difference to the services we provide. We regard the development of staff as a key responsibility of everyone’s role. All staff must make a personal commitment and investment of time to access learning and development opportunities that will enhance personal growth and develop skills and behaviours.
How to apply
Thank you for your interest in this position. This information will help you complete your application.
You will need to send an up to date CV with a written supporting statement outlining why you are applying, and the skills, experience and personal qualities and values you will bring to us.
If you cannot attend the advertised interview date(s) please indicate this in your application.
If you apply, we will ask for equalities information for monitoring purposes only, in line with our commitment to equality, diversity, and inclusion. This will not affect the outcome of your application. All applicants who meet the assessment criteria will be guaranteed an interview.
It is your responsibility to ensure that we have received your application. If you don’t receive confirmation of receipt of your application from us within 24 hours of sending, please contact Bethan Wright [email protected].
Key dates
Closing date for applications: 9am Tuesday 9th May 2023
Email address for sending applications: [email protected]
Address to post application: Aelwyd Housing
9 Ty Nant Court
Morganstown Cardiff
CF15 8LW
Formal interviews: Tuesday 16th May 2023
Interviews will be held at the Aelwyd Housing offices in Morganstown, Cardiff.
If sending an application in the post, please mark correspondence Private & Confidential FAO Bethan Wright
If you would like to arrange an informal chat about the role, please contact
Sharon Lee, Chief Executive [email protected]
Job Types: Full-time, Permanent
Salary: From £39,000.00 per year
Benefits:
- Bereavement leave
- Company pension
- Free parking
- Sick pay
- Work from home
Schedule:
Work Location: Hybrid remote in Cardiff, CF15 8LW
Application deadline: 09/05/2023
Apply
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