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BPP Education Group

Customer Service Advisor - Leeds

Id Job: 316e354

🏢 On-site
💼 BPP Education Group
📍 Leeds, England
🕒 1 day ago
💰 19962 – 22191 GBP ANNUAL

Job Description

General information

Reference

004813

Publication end date

26/05/2023

Close Date

26/05/2023

Vacancy details


Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile

Customer Service - Customer Service Advisor

Title

Customer Service Advisor - Leeds

Contract Type

Fixed Term

Job Purpose

Providing an excellent front-of-house customer service experience


With your excellent customer service skills, you will be undertaking a multifaceted role, incorporating not only customer service responsibilities, but I.T., Administration, Facilities, Health & Safety, and the general day-to-day duties which come with working in BPP. This role is for someone who is looking for a fast-paced role and is passionate about providing professional support.


What you’ll be doing


  • Ensuring that students have an excellent experience whilst being at BPP
  • Building close relationships with students and staff, whilst maintaining excellent product knowledge
  • Consistently providing a high-quality service
  • Acting as first point of contact for facilities and building issues that arise
  • Covering reception as part of a rota (includes weekends and evenings)
  • Providing support for BPP events as well as providing classroom support
  • Managing refreshments and room bookings for internal and external events
  • Providing a first line response to the IT queries and troubleshoot issues as well as logging issues with the IT service desk and installing basic IT kit.
  • Distributing internal and external post
  • Acting as a Health and Safety Contact, First Aider and Chief Fire Marshall.


Choose a better work-life balance


You’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

Key Responsibilities:

Please see the JD attached.

Department

Facilities & Customer Services

Vacancy location

Location

UK, North, Leeds

Candidate criteria

Candidate Criteria

  • Demonstrable record in providing exceptional levels of customer service
  • Ability to take ownership of issues and associated responsibility for completing a task
  • Well organised with attention to detail and self-disciplined with ability to prioritise under pressure
  • Ability to work within in a team environment as well as and independently
  • Great time management skills
  • Ability to build and maintain strong stakeholder relationships
  • Excellent communication skills, both verbal and written
  • Experience working with IT systems and able to troubleshoot basic IT issues
  • Competence in using standard IT programmes, e.g., Microsoft Word, Excel, and PowerPoint etc.

Please note that working hours will cover the opening hours of the centre, some weekends, bank holiday cover is required.

Sound like the perfect fit? Apply today.

Employment Details

Contract Hours

16.00

FTE

1.00

Salary

Competitive

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