As a virtual product advisor, you will provide a video shopping experience for all customers. You will respond to, influence, and convert customer sales enquiries whilst delivering an outstanding level of customer service on a video call to achieve sales targets. You will be comfortable on camera so that your enthusiasm about our brand and products along with your personality comes across virtually.
You will work as part of a close-knit, dedicated team all working and winning together and have support on hand; but we’ll also trust you to use your own initiative. It’s about making a difference to everyone around you.
What you need to do
Deliver an outstanding virtual customer experience on every call through engaging conversations.
Present confidence to demonstrate products and explain their features on a video call.
Increase sales through video interactions ensuring the customers’ needs are met.
Increase conversion rate by taking customer’s call from query to purchase.
Answer queries efficiently, identify and offer solutions with the ability to deal with any challenges.
Be proactive with product knowledge. Learn across all furniture and homewares categories to become an expert.
Communicate with customers and colleagues ensuring you value and understand their viewpoint and react accordingly.
Receive and share information and feedback from customers in a positive and timely manner to improve experiences on video calls and online.
Keep up with and have an interest in seasonal trends and brand activity.
What you need to know and show
Previous customer service and/or sales experience
Ability to engage in a friendly and engaging manner.
A good working knowledge of technology
Ability to work independently, demonstrating on a one-to-one basis.
Strong communication skills both written and verbally, and in a virtual environment.
Personable and energetic
Strong communication skills
Self-motivated and positive
Show a willingness/eagerness to develop and learn about furniture, homeware and interiors
Support we will provide
Full training on our operating processes / guidelines for all aspects of the role. E.g. GIS service, product knowledge etc,
Regular development and coaching
Access to a range of personal development tools e.g. bitesize talks, online self-development tools, and internal mentoring etc.
About Habitat
Since 1964, Habitat has been challenging the way people style and shop for their homes. We’re an iconic homeware and furniture retailer that’s going through exciting times: alongside our three long-standing London flagship stores, we have an extensive website and a network of smaller customer touch-points throughout the UK including Sainsbury’s and Argos.
For over 50 years Habitat has created good design that’s useful, distinctive and just a little witty. We recognise that today there are more brands than ever selling furniture, but we’re strong in our conviction that we’re true originals, because almost every piece in our collection is designed by us.
Everyone is welcome at the Sainsbury’s Group, and we’re proud to be an equal opportunities employer that champions a diverse and inclusive culture. If you’ve read about this fantastic opportunity and are excited about working for us, but you’re not sure if you’re 100% there with your experience – we’d still love to hear from you! Just make an application and we’ll be in touch from there (we’re also happy to discuss flexible working options if normal office hours aren’t always doable).
If you’d like to find out more about us before applying head to: https://sainsburys.jobs/working-at-sainsburys/values-culture/