Job Description
NHS 111 Health Advisor (Derby)
DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Northamptonshire and The West Midlands – a population totaling around ten million. A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people. You can find out more about us at Our profile :: DHU Healthcare
Pay Rates:
Basic - £11.11
Evenings - 30% enhancement
Weekends - 45% enhancement
DHU Healthcare can offer you additional benefits:
Our people matter to us. We value them through a ‘coaching culture’ – offering staff engagement, wellbeing support, career progression and inspirational visible leadership. Choosing DHU gives you access to a generous benefits package that includes the NHS pension scheme, NHS continuous service recognition (for holiday and sickness entitlements), Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care) and opportunities for on-going professional development.
We are looking for professional, resilient individuals who want to make a difference! The role of an NHS 111 Health Advisor is a challenging fast paced role that requires great attention to detail, empathy and a calm diplomatic approach.
As a member of our NHS 111 team at DHU Healthcare you will be passionate about providing safe and effective care for our patients and Healthcare professionals. Using the NHS 111 Pathways system you will be dealing with a wide variety of calls from ordering a repeat prescription to escalating calls to a Clinical Advisor or in more serious cases you will dispatch an ambulance.
If you have excellent customer service skills, with a passion for delivering excellent patient care we would like to hear from you!
If you have the following attributes don’t hesitate apply today!
· Demonstrate previous customer service experience
· Possess excellent communication skills and telephone manner
· Work quickly and accurately under pressure
· Learn new skills and demonstrate a caring, professional attitude at all times
· Be motivated, passionate, positive, resilient and determined to provide the best care
· Excellent attention to detail
At DHU Healthcare we offer a variety of shift patterns including 4 on 4 off and weekends only, ranging from 15 to 37.5 hours per week.
We provide a comprehensive 6 weeks Pathways training course for our Health Advisors.
At DHU we offer a professional working environment where you can expect continuous support to progress in to a number of roles within the NHS 111 service, giving you long term job security and the opportunity for career development and personal development!
Do you have what it takes to be the next NHS 111 Health Advisor?
Be a part of it, make a difference!
Derby Site- Orbis 1 DHU Healthcare, Riverside Road, Derby, DE24 8HY
IND111
Job Types: Full-time, Part-time, Permanent
Part-time hours: 15 per week
Salary: Up to £21,318.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Store discount
Schedule:
- 10 hour shift
- 12 hour shift
- Day shift
- Every weekend
- Night shift
- Overtime
- Weekend availability
- Weekends only
Ability to commute/relocate:
- Derby, DE24 8HY: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Health Advisor (DHU)