Job Description
Johnsons 1871 is the over-arching group label that covers a range of consumer, but mainly b2b brands, operating as a total solutions provider within the built environment.
Our businesses add a tremendous amount of value above and beyond simply moving things from A to B. With innovative and market-leading tools for asset tracking and management and a Sustainability First message, Johnsons has big ambitions and already wins day after day against their competition.
We are an equal opportunities employer. Our policy is to recruit a diverse workforce that reflects the communities we work in and follow the guidelines of the Equal Opportunities Act 2010.
Our aim is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
This is an exciting roe in the organisation supporting our Key Accounts Department, which will in turn help with client retention and drive opportunities within the company. A critical role combining many aspects of a client-facing account function, admin and sales support.
Key Accounts is a new department and an exciting opportunity for an ambitious and pro-active individual to join a fast-growing Organisation and help implement beneficial change. Success will be appropriately shared and there is huge capacity for talented individuals to progress.
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Job Role*
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To coordinate enquiries, queries and issues between our Account Clients and the relevant Johnsons business unit
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To assist managing new and existing accounts
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Enable the Sales teams by qualifying and providing all the relevant information for them to have the best impact on the client
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Meets other departments to drive process implementation and improve the way the wider business and Key Accounts can interact – “One Best Way”
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Maintain and manage business as usual accounts (BAU) and the Helpdesk
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Develop new business by nurturing client relationships, identifying and developing opportunities from contacts
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Provide Management reports as required
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Develop dashboards and reports through the relevant systems
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Look to improve the Account Management process and increase efficiencies
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Handle customer queries and escalate to the relevant business unit or Key Accounts Director where necessary
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Generate and / or send quotations
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Ensure all paperwork / documentation is collated and sent to our client where required
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Assist with the resolution of all complaints escalated from all parts of the business and resolve to satisfactory conclusion
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Monitor all KPIs and SLAs with Account Clients and ensure the targets are achieved.
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Ensuring all Account Clients have the best experience possible during the sales and booking process
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Generate and process quotations in line with company standards working with the sales and operations teams to ensure accuracy and to meet deadlines.
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Ensure all Account Clients are sent monthly and / or quarterly report, where required.
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Role and Responsibilities;*
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Act as point of contact for clients
- Provide collation of data and management reports as required
- Provide sales data reports to Key Accounts Director
- Develop opportunities with BAU and new customers
- Co-ordinate different departments to provide information for Bids & Tenders and quotations
- Diarise deadlines for tenders / quotation returns to relevant staff
- Ensures the work order data is collected fully and is passed over to the appropriate person
- Ensures processes are in place to keep clients informed of progress of works and any issues etc.
- Use clear communication skills and attentiveness to liaise internally and externally frequently
- Will proactively familiarise themselves with all projects to assist with client queries and overall satisfaction of services.
- Acknowledge and take ownership of enquiries and promote the business and resolve any issues where possible.
- Maintaining a positive, empathetic and professional attitude toward customers always
- Respond promptly to client enquiries
- Communicating with clients through the most appropriate media channels available
- Offer expertise in our products/brands/delivery process inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of client interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues/departments
- Supports the Sales Team in booking meetings and surveys as necessary.
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Requirements*
- Excellent client relation skills
- Excellent communication and English skills
- Excellent IT skills including MS office
- Good planning and organising abilities
- Excellent Administration skills
- Experience of working with multiple stakeholders and manage them
- Ability to deal with colleagues and clients at all levels
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Benefits*
- Death in service Benefit;
- NHS medical health care scheme;
- An Employee discount scheme;
Salary: £25,000.00 per year
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