Job Description
Call Centre Assistant
Location: Beaumont Leys
Full Time - Part Time (Wed, Fri & Sat)
Salary: Competitive Salary
Opportunities for further Progression & Development
Good Transport Links
Friendly & Supportive Team
Must have Customer Service, Retail experience or Call Centre Experience
In this role, your time will be split between supporting colleagues in the Call Centre and on the Shop Floor.
At Specsavers, our Receptionists / Call Centre / Customer Service Advisors are essential in shaping the beginning of our Customer’s journey.
We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help - a friendly and professional approach is essential.
Joining our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.
- Answering all telephone calls in a prompt, clear and friendly manner
- Transferring calls efficiently
- Responding to customer enquiries
- Ensuring customer details are captured accurately when booking appointments
- Dispensing over the phone
- Triaging patients with eye & health concerns
Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.
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Job Types: Part-time, Permanent
Flexible Language Requirement:
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Leicester, LE4 1DF: reliably commute or plan to relocate before starting work (required)
Work Location: One location