Job Description
Job Title: Piercer
Location: Mobile, Working across our London Locations
Reporting To: Mobile Manager
Who we are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.
Where we need your help
In 2021, we brought exciting new developments at Monica Vinader as we launched a new piercing service in our stores. Your skill, experience and knowledge will help us deliver an unparalleled service to our customers in a fun, accessible, luxury environment. You will provide piercings to a high standard in our London boutique network.
What you’ll do
- Deliver warm, welcoming and inviting customer service, making our customers feel relaxed and comfortable in our beautifully designed piercing spaces
- Confidently style and advise our customers on their piercing/s and jewellery needs, using our exclusively designed products, to help them achieve their desired look
- Provide piercings to the highest standards of cleanliness and safety, making customers feel confident in your skill and experience
- Ensure compliance with all necessary guidelines and best practices, prioritising the safety and wellbeing of our customers
- Support the aftercare process, confidently resolving any problems customers may experience
- Consult and guide our Retail Operations team on legal, technical and safety measures in the UK
- Guide, support and train our Sales Associates and other team members about the world of piercing
What you’ll bring
- A customer focused mindset, putting them first in all you do
- An understanding and appreciation of the luxury service environment
- Extensive experience in piercing, demonstrated through an up to date portfolio (Instagram/Facebook/Website)
- Demonstrable knowledge of piercing standards and regulations in the UK
- A clean, professional and service oriented approach, with exceptional hygiene at the forefront of your service
- Must be licensed to work in London
- A passion for sharing your knowledge with others, willing to help and advise different areas of the business
To be successful at Monica Vinader...
- You are a doer
- You’re a team player
- You’re humble
- You are honest, straightforward and transparent
- You are a good teacher/mentor (approachable and accessible)
- You want to get your hands dirty
- You solve problems
- You are resilient
- You are flexible
- You are entrepreneurial, smart, and passionate
- If you don't know something, you say so. Then go figure it out quickly
- You love working in a creative environment
- You have a sense of humour
- You are an insatiable learner
Additional Requirements
Ability to document your authorisation to work in the United Kingdom
Travel Requirements
Flexibility to travel to our other Boutiques and Concessions will be required as you will not be fixed in one location
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
Customer Obsessed
Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring
We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
Fast Paced
We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
Exceptional
We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
Commercial
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
Job Types: Full-time, Permanent
Salary: £15.00 per hour
Benefits:
- Company pension
- Employee discount
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
Licence/Certification:
- Do you have more than 2+ years of piercing experience (required)
Work Location: On the road