Job Description
Health Club Receptionist
The Laguna Health & Spa is situated in the heart of Cardiff. It offers a wide range of facilities including a state-of-the-art gym with an expanding membership. In addition we have a 20 metre swimming pool, spa bath, steam room and a luxurious spa offering Pevonia treatments.
In this role you will be responsible for providing a professional front desk image that is both prompt and to a 4* deluxe standard of service to all our club members, guests and visitors.
Duties Include:
- Working between 32 hours per week, as per departmental rota earliest start time 7am am and latest finish time 9 pm.
- Greeting members and guests on arrival and providing assistance as necessary
- Answering the telephone and directing enquiries
- Handling any problems or complaints efficiently and in a professional manner
- Preparing members/guests bills and taking payment
- Dealing with spa booking / PT enquiries.
- Attending to special request – e.g. spa lunch requirements etc.
What we are looking for
- Passion for the beauty and spa industry
- Honesty and transparency with both colleagues and guests
- Pro-active team player who easily connects with others
- Excellent interpersonal, communication and presentation skills are required
- Ability to work flexible hours, including evenings and weekends
- Excellent customer service skills and is passionate about exceeding guest expectations
- Remaining calm under pressure while working in a fast-paced environment
- Strong IT skills, with experience of booking software such as Premier Spa
- Experience of adhering to hotel & company procedures
We offer
Great benefits and opportunities to develop and grow with us.
- A competitive remuneration package.
- ·Employee & Friend and Family hotel room rates across the Park Plaza and Radisson brand.
- Discounted food and beverage.
- Attractive spa and gym membership
- Monthly passion player (employee of the month).
- Annual service bonus.
Job Types: Full-time, Part-time
Part-time hours: 32 per week
Salary: £10.10 per hour
Benefits:
- Discounted or free food
- Employee discount
- Gym membership
- Store discount
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
Education:
- GCSE or equivalent (preferred)
Experience:
- Reception: 1 year (preferred)
- Beauty: 1 year (preferred)
- Admin: 1 year (preferred)
- Reservations: 1 year (preferred)
Language:
Work Location: In person