Job Description
Position: Receptionist
Reporting to: Branch Manager
Location: Solihull Trade Frames Ltd
Salary range: £23,000 per annum
Contracted hours: 40 hours per week (flexibility is required to meet the needs of the business. You will be expected to work such hours as necessary for the performance of your duties.
Role outline:
The Receptionist will be expected to deal with general enquiries at the branch (both in-person and by telephone), as well as undertake administrative tasks within the branch.
This is an office-based job using a computer.
Key tasks and responsibilities:
- Take responsibility for branch correspondence (including phone calls, emails and letters)
- Ensure that all queries are handled with the highest level of customer care
- Handle new customer enquiries
- Carry out day to day administration duties
- Maintain and file new account paperwork
- Create customer forms and ensure that they are returned in a timely manner to enable appointments to be booked
- Establish a positive customer relationship to maintain and enhance the Company’s reputation
- Effectively advise all potential and existing customers on the branch’s products and ensure that all outstanding queries are answered to an exceptional standard
- Respond to difficult situations in a calm and patient manner, and feel confident in asking for further assistance from the Branch Manager (if and when required)
- Ensure that all branch product knowledge is accurate, detailed and up-to-date in order to provide all potential and existing customers with an outstanding sales experience
- Process and accept payments from all customers in an efficient manner
- Ensure that all sales documentation is entered and stored correctly (to the highest standard)
- Ensure that the shop floor is kept clean and tidy, with all housekeeping standards prioritised and maintained
- Ensure full compliance with all Health and Safety standards in line with statutory legislation and Company policy
Person specification:
- Able to develop excellent working relationships with existing and potential customers
- Able to work to tight deadlines (accurately and quickly)
- Highest standard of written English and good proof-reading skills
- Able to manage multiple projects and prioritise deadlines and delivery
- Possess basic computer literacy skills
- Good numeracy skills
- Able to communicate clearly at all levels
- Able to respond to a difficult situation and feel confident in asking for further assistance (if and when required)
- Able to prioritise and maintain housekeeping standards
- Willing to learn
Data protection:
Solihull Trade Frame Ltd will keep all information you provide confidential and treat it in accordance with the requirement of the Data Protection Act. If you have any further questions about the use of your information please talk to a member of the Human Resources Department.
Job Type: Full-time
Salary: £23,000.00 per year
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
