Job Description
Location: Hybrid
Salary Details: £20,700
About The Role
The objective of this position is manage all gas and electricity meter works and contracted meter agents, to process metering related queries in an efficient and effective manner. To manage Credit, Pay As You Go and Smart meter related issues, ensuring customers are kept on supply and resolving customer queries.
The Domestic Metering team is responsible for the management of metering related queries from Ecotricity’s customers. This includes liaising with customers and 3rd party agents to book appointments, problem resolution and exception management of customer queries.
What you will do
- Maintain customer data held within Ecotricity systems and update database systems accurately
- Resolve customer and in-house originated queries in given time-scales
- Use Salesforce, Junifer and AFMS to maintain customers’ accounts
- Liaise with third parties within the process, PPMIP and Metering Agents as required
- Manage emergency off supply queries effectively
- Ensure that Smart meters are installed whenever possible towards resolving customer queries
- Manage meter faults/tests and energy efficiency advice
- Manage the meter exchange process
- Improve Settlement percentage by improving the number of actual meter readings approved by the industry
- Identify and report issues with internal processes
- Ensure that Ecotricity complies with all license obligations
- Assist with customer enquiries relating to account through email, letter or telephone are managed within agreed time scales
- Assist with the roll out of Smart meters
- Provide assistance to other departments for metering related matters
- Complete any other reporting or monitoring of workload as requested
- Any other ad-hoc duties as requested by Team Leader, Manager or Head of Department
About You
Skill Set Required
- Ability to liaise with industry participants, industry bodies and external customers
- Strong attention to detail
- High level of numeracy, accuracy and problem solving ability
- Computer literate
- Report writing and monitoring ability
- Letter writing
- Common Sense
- Analytical
- Ability to organise workload and multiple priorities
- Ability to work on own initiative
- Communication skills both written and verbal
- Excellent planning and organisational skills
- Competent user of MS Office applications
- Electricity and Gas industry knowledge preferred but not essential
About Us
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk + RSPB.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
Job Type: Full-time
Salary: £20,700.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
Schedule:
Ability to commute/relocate:
- Stroud: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you require Sponsorship?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Stroud
Reference ID: 1631